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Dunkin' Zero
Brand Certified

Dunkin'

3.5
(146 reviews)

Business Details

90 Broad St, New York, NY
10004, United States
(212) 422-7991
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
90 Broad St, New York, NY
10004, United States

Hours

Reviews

3.5
146 reviews
5 stars
60
4 stars
26
3 stars
18
2 stars
13
1 star
29
  • CN
    Cosover Nemm
    Feb 8, 2026
    1.0
    I occasionally stop by this Dunkin' Donuts location on my way to work, but unfortunately, the experience has been consistently poor. The main issue is the service quality from one particular staff member. - No greeting or acknowledgment when entering - Interactions feel hostile and unwelcoming for no apparent reason - My order is frequently incorrect, but I've typically let it slide - During my last visit, cashier, who worked there just slammed my order onto the counter with what appeared to be visible hostility (!) In general she always very rude to customers with no reason. Customer service is fundamental in this industry. If someone struggles with basic pleasantries and consistently mixes up orders, perhaps a different role would be better suited to their strengths. I hope management addresses these service issues, as the location is convenient, but the experience has become unpleasant enough that I'm reconsidering my visits.
  • KK
    KBorw
    Jan 5, 2026
    1.0
    They get people’s orders mixed up and wrong and tries to blame the customer
  • KH
    Kevin Howald
    Nov 28, 2025
    1.0
    I ordered an iced tea.Thw tea came out rancid as if the machine hadn't been cleaned in a while. I asked for a refund but they offered me another tea instead. I asked them to taste their own tea ( from their own cup) which they _refused_. When I insisted they either taste it or give me a refund they gave me my money back. They need to clean their machines. I won't be going back.
  • LM
    Liz Martinez
    May 3, 2019
    1.0
    Manager messed up the order then gets a attitude and gives me a nasty look all because I said “that’s not my order” and has one of the girls fix it. Horrible customer service. This isn’t the first time someone caught their attitude and I have seen it happen to other customers as well.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 90 Broad St, New York, NY?

Dunkin' at 90 Broad St is open Monday to Friday from 5:00 AM to 7:00 PM, and on Saturdays and Sundays from 6:00 AM to 4:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 08, 2026Yext Knowledge Graph
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