Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
290 reviews
5 stars
126
4 stars
54
3 stars
45
2 stars
10
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior.
Product Quality
Many customers complained about stale food items and incorrect orders, indicating a decline in product quality.
Cleanliness
Several reviews mentioned unsanitary conditions both inside and outside the store.
Service Speed
Some customers appreciated the fast service, especially for mobile orders, though others noted inconsistencies.
Staff Attitude
While some customers praised friendly staff, many others reported negative experiences with staff attitudes.
- LDLucie DesmursDec 28, 20255.0super bon est la serveuse Salma était très agréable ! Je recommande fortement!!
- JDjaime dDec 28, 20255.0Super bon et super personnel surtout Salma. Bon emplacement pas loin de centrale Park
- CLCalvin LiDec 15, 20252.0Service was alright nothing special but nothing bad. However, ordered a variety of Munchkins and extremely stale.
- LLLizards LizardsDec 13, 20251.0It was a cold night around 8 p.m., and I was about to meet a friend. I had 15 minutes to kill, so I walked in and ordered a chamomile tea to warm up. When I sat down, I was told that I had to leave and that the store was closed, which was an obvious lie. I left to avoid causing any issues, but the lack of common human decency left such a bad taste in my mouth.
- BBbint bintSep 6, 20251.0Dont waste your money here. Terrible customer service, poor hygiene and cant make your drinks right. It doesnt taste like other dunkins. Everyone here needs to be trained again. Wish another dunkin was closer. Do yourself a favor and just go to Starbucks.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' at 166 W 72nd St, New York, NY?
Dunkin' is open daily from 5:00 AM to 10:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, it offers both delivery and curbside pickup services.
What types of meals can I get at this Dunkin' location?
They serve breakfast, brunch, and lunch.
What signature drinks are available during the holiday season at Dunkin'?
Try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' mobile app for faster service at this location?
Yes, you can order ahead using the Dunkin’ mobile app available on iOS and Android for a fast grab and go experience.
What food and beverage categories does Dunkin' specialize in at this location?
They specialize in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers.
Are there nearby places to visit after grabbing coffee at Dunkin'?
Yes, nearby places include Oakberry Acai Bowls & Smoothies for healthy snacks, Cold Stone Creamery for ice cream, and Triad Theater for music and comedy shows.
What fitness and wellness centers are near Dunkin' at 166 W 72nd St?
Nearby wellness centers include SPARK yoga studio, Dakota Personal Training and Pilates, and Stunning Bodywork massage spa.
Are there any nearby family-friendly services or schools close to Dunkin'?
Yes, SPARK- Art,Yoga,Meditation & Nature for Kids and The Flourishing Center offer educational and wellness services for families.