Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New York, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
317 reviews
5 stars
137
4 stars
73
3 stars
48
2 stars
13
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and unhelpful responses to customer inquiries.
Product Quality
Customers expressed dissatisfaction with the quality of food and drinks, mentioning stale items, incorrect orders, and weak coffee.
Cleanliness
Some customers noted that the store was clean and well-maintained, while others reported issues with cleanliness and service.
Staff Friendliness
While some reviews praised friendly staff, many others reported negative experiences with unfriendly or unprofessional behavior.
Order Accuracy
A recurring theme was the frequent mistakes in order fulfillment, leading to frustration among customers.
- LFLes FNov 11, 20251.0DO NOT ORDER DUBAI SUNDAE HERE unless you want to be ripped off BAD. The young lady who made my sundae BARELY put any knafeh & TWO sad little scoops. To be paying almost $15 for that??? To top it off this location has the WORST customer service. The owners of this franchise clearly don’t care about their customers.
- MGMatthew GarciaOct 13, 20251.0They never have midnight brew and every bagel or donut I got from here was stale
- YUYvon UniqOct 1, 20254.0Listen it’s DD it’s not deep. staff’s great NEVER EVER RUDE! but i’m not here 2 talk about coffee. i understand the music is part of the neighborhood’s identity, but adding a little variety might appeal to customers!
- CECameron EatonSep 9, 20252.0Ordered coffee with less cream than normal and it was nearly white… not because it had lots of cream, but because the coffee was so watered down it was very light in color and tasted like nothing but hot water. So when I asked the employee to fix it, she took my cup, dumped some of it out and added more coffee to it—so now, while it tasted more like coffee, there was less of the pumpkin flavor I requested because instead of remaking it properly, she dumped it out (and spilled piping hot liquid all over her hand too). Unfriendly employees. Understaffed. The woman in front of me had a simple question about the app and the employee she asked quite literally refused to help her. Extremely rude and unacceptable. Unsurprisingly, they didn’t even have the item she was looking for because it seems like every Dunkin’ Donuts in the country is out of product or unable to make your order for one reason or another
- NRNay RoseSep 2, 20253.0so the cashier at this location has the nastiest attitude , she literally wouldn’t let me tell her the drink i wanted and how i wanted it . she proceeds to make my drink and i told her that i wanted another pump of pumpkin bc she gave me 1 instead of 3 but she walked away rolled her eyes and made me another drink. instead of jus adding pumpkin so the second drink had nothing but milk so another employee had to step in and make it for me and she did amazing. if u don’t like your job then don’t work there . no need to be mean to people .
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 3504 Broadway, New York, NY?
Dunkin' at 3504 Broadway is open daily from 6:00 AM to 10:00 PM.
Does this Dunkin' location offer delivery and pickup options?
Yes, this Dunkin' location provides both delivery and curbside pickup services.
How can I order ahead from Dunkin' to skip the line?
You can order ahead using the Dunkin' mobile app or online via their ordering website for a fast grab and go experience.
What new seasonal drinks are available at this Dunkin' location?
This Dunkin' is featuring the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on their holiday menu.
What types of food and beverages does Dunkin' serve?
Dunkin' offers espresso, coffee, donuts, breakfast sandwiches, tea, and more, serving breakfast, lunch, and brunch.
Is there a Dunkin' mobile app available for convenient ordering?
Yes, Dunkin' has apps available for both iOS and Android to order ahead and access deals.
Can you name some nearby eateries to Dunkin' at 3504 Broadway?
Nearby eateries include The Chick Inn, Baskin-Robbins, La Condesa, Solace Bar & Grill, and Luna Deli, providing a variety of food options around Dunkin'.
Are there coffee shops near this Dunkin' location for more options?
Yes, Matto Espresso is a nearby coffee shop and bakery where customers can enjoy alternative coffee and bakery items.
What financial services are available close to Dunkin' at 3504 Broadway?
Close by you will find Chase Bank, H&R Block, Western Union, and DolEx Dollar Express offering banking, tax, money transfer, and loan services.
Does this Dunkin' location have drive-thru service?
This Dunkin' location does not have a drive-thru, but offers fast service through mobile app ordering and curbside pickup.