Business Details
About
Ice Cream Shop
16 Handles is a dessert shop offering a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
381 reviews
5 stars
216
4 stars
95
3 stars
33
2 stars
10
1 star
27
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the store was dirty, with unpleasant odors and unsanitary conditions.
Service Quality
Customer service experiences varied widely; some praised the staff for being friendly and helpful, while others reported rude and unprofessional behavior.
Product Availability
Many reviews noted that several yogurt machines were out of order and that toppings were often unavailable or in poor condition.
Value for Money
Customers expressed mixed feelings about pricing, with some finding it affordable while others felt it was overpriced for the quality offered.
Flavor Variety
While some customers enjoyed the variety of flavors and toppings, others were disappointed by the limited options available during their visits.
- ANAnna Ferster (noireffe)Nov 14, 20251.0Horrible service. I asked whether the cookie dough they were selling can be eaten immediately, they confirmed. Unfortunately it was frozen solid and they refused a refund.
- JZJessica ZengOct 15, 20255.0No clue how, but my bowl was under $5. I tried 5 different flavors and my favorite was the original vanilla!
- JBJames BillOct 5, 20251.0This place absolutely sucks dont even bother going here for starters the cold toppings are not available and there dry toppings looked like a huge disaster. There “16 handles” weren’t even available there was only about 8 working machines half of them were just black with no flavors. Place has no ac making the place extremely hot literally smells like trash and looks so depressing also impossible to stay in there for more then 5 mins without sweating and lastly there isn’t much seating.
- ACAlexis CrawfordSep 28, 20251.0I got to this location at 10:40, just twenty minutes before closing at 11 PM, and the staff wouldn’t even let me in. They looked at me, made a face, and gestured for me to leave instead of just politely explaining. It felt unnecessarily rude and honestly left me really disappointed and sad. I love 16 Handles, but this kind of treatment makes me not want to come back. I had just gotten out of work and was looking forward to my ice cream
- JSJamie ScaleraSep 22, 20251.0Store was absolutely filthy, smelled like rotten garbage everywhere, most machines were broken, AC was broken and no cold toppings available. Disgusting.
Frequently Asked Questions About 16 Handles
What type of desserts does 16 Handles offer?
16 Handles offers a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.
Where is 16 Handles located?
16 Handles is located at 153 2nd Avenue, New York, NY 10003, US, in the East Village area.
What are the opening hours of 16 Handles?
16 Handles is open Monday to Wednesday and Sunday from 12:00 PM to 10:00 PM, and Thursday to Saturday from 12:00 PM to 11:00 PM.
What payment methods does 16 Handles accept?
16 Handles accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is 16 Handles accessible for customers with disabilities?
Yes, 16 Handles has a wheelchair accessible entrance.
How can I contact 16 Handles?
You can contact 16 Handles by phone at +1 212-260-4414 or by email at ev@16handles.com.
Is it possible to order online from 16 Handles?
Yes, you can order online at https://orders.16handles.com/order-type and also download their app to earn free frozen yogurt.
Which notable restaurants are nearby 16 Handles?
Nearby restaurants include Yuan Restaurant (Chinese cuisine), Temakase (Japanese sushi), Holy Basil (Thai), Yuan Dim Sum King, Plum Pizzeria & Bar, Cafe Centosette (Italian), Alder (American), and Plant Made (Vegan).
Are there any bars or lounges near 16 Handles for post-dessert drinks?
Yes, nearby bars and lounges include The Long Pour, The Copper Still, Kingston Hall, Downtown Social, Thirsty Scholar, and The 13th Step.
What nearby places can help with transportation or errands around 16 Handles?
Nearby places include Capital One Bank for banking needs, Danny Cleaners for dry cleaning, 787 Coffee and La Cabra Bakery for coffee and snacks, and Jonis Realty for real estate services.