16 Handles

4.2
384 reviews

About

Ice Cream Shop16 Handles
16 Handles is a dessert shop offering a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Wheelchair accessible entranceAvailable

Location

16 Handles
153 2nd Avenue, New York, NY
10003, United States

Hours

Reviews

4.2
384 reviews
5 stars
217
4 stars
95
3 stars
33
2 stars
10
1 star
29

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the store was dirty, with issues such as a foul odor, dirty machines, and unkempt seating areas.

Service Quality

Service experiences varied widely, with some customers praising friendly staff while others reported rude behavior and poor service.

Product Quality

While some customers enjoyed the frozen yogurt and toppings, others complained about the quality, including issues with flavor consistency and machine malfunctions.

Atmosphere

The store's atmosphere was criticized for being hot and uncomfortable, with broken air conditioning and limited seating.

Pricing

Several reviews mentioned that the prices were perceived as high, especially given the quality and service issues.
  • JY
    Johnny Y
    Jan 5, 2026
    1.0
    It looks like its out of business. Used to love this place
  • TP
    Thahina Paulino
    Dec 31, 2025
    1.0
    Yeah.. this place gave me diarrhea. The machines were dirty and also there’s a strange smell in there. Like mold? Idk. But first and last time coming here
  • VV
    Vishali Vallioor
    Nov 24, 2025
    5.0
    My go to vegan soft serve!!
  • AN
    Anna Ferster (noireffe)
    Nov 14, 2025
    1.0
    Horrible service. I asked whether the cookie dough they were selling can be eaten immediately, they confirmed. Unfortunately it was frozen solid and they refused a refund.
  • JZ
    Jessica Zeng
    Oct 15, 2025
    5.0
    No clue how, but my bowl was under $5. I tried 5 different flavors and my favorite was the original vanilla!

Frequently Asked Questions About 16 Handles

What type of desserts does 16 Handles offer?

16 Handles offers a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.

Where is 16 Handles located?

16 Handles is located at 153 2nd Avenue, New York, NY 10003, US, in the East Village area.