Business Details
About
Ice Cream Shop16 Handles
16 Handles is a dessert shop offering a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.
Location
Hours
Reviews
4.3
346 reviews
5 stars
217
4 stars
73
3 stars
27
2 stars
9
1 star
20
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Feedback is mixed; some customers praised the cleanliness while others reported unsanitary conditions, including dirty bathrooms and sticky floors.
Customer Service
Many reviews highlighted friendly and helpful staff, particularly mentioning employees like Dom, Vanessa, and Keshawn, though there were also complaints about poor service from some employees.
Product Quality
Customers enjoyed the variety of flavors and toppings, but some noted issues with the yogurt being watery or machines not functioning properly.
Pricing
Several customers found the prices to be high, with some expressing dissatisfaction over recent price increases.
- JMJulie MosesDec 16, 20255.0The 5 star review is entirely based on their star employee Domini. Everytime she’s working the store is spotless and well organized - great customer service as well!
- ATAlex TapiaOct 11, 20255.0Great froyo and appreciate the vegan options and it being self serve.
- KSKunal SinghalOct 8, 20254.0I liked the tart flavor, but honestly was quite expensive even for froyo and many of the machines were not operating well (i.e leaky, not coming out solid)
- EEEMAug 29, 20253.0sticky floors, messy topping stations. the employees are all just checked out. a bit disappointing to see my little girl be excited about getting a treat only to be met with unsmiling, apathetic energy on the other side of the counter
- MSMia SJul 23, 20251.0I would never visit here again. Me and my partner visited today and we were so disappointed. First things first: the bathroom is absolutely disgusting. The garbage can was filled to the top and there was paper towel with feces on it visible nearly falling out of the garbage. The top of the garbage can was filthy and the toilet paper roll was rested on there. There were probably a dozen flies in the bathroom so I ended up not using the bathroom. The store had a bunch of flies near the toppings as well. I wish I recorded everything. This froyo was not pleasant on my stomach nor was it tasty. I regret it and wouldn’t return. Staff was friendly though.
Frequently Asked Questions About 16 Handles
What type of desserts does 16 Handles offer?
16 Handles offers a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.
Where is 16 Handles located?
16 Handles is located at 428 3rd Avenue, New York, NY 10016, USA in the Murray Hill neighborhood.
What are the opening hours for 16 Handles?
16 Handles is open Monday to Wednesday and Sunday from 12:00 PM to 10:00 PM, and Thursday to Saturday from 12:00 PM to 11:00 PM.
What payment methods are accepted at 16 Handles?
16 Handles accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I place an order online for 16 Handles?
You can place an order online through their ordering website at https://orders.16handles.com/order-type.
How can I contact 16 Handles by phone or email?
You can call 16 Handles at +1 212-213-1755 or email them at murrayhill@16handles.com.
Is there a mobile app for 16 Handles rewards or promotions?
Yes, you can download the 16 Handles app to earn free frozen yogurt. More information is available at http://16handles.com/faq.
What nearby restaurants can I visit before or after enjoying treats at 16 Handles?
Nearby restaurants include Accent (Mediterranean), La Cocina (Mexican), Kurry Pavilion (Indo-Chinese), Bareburger (American burgers), and Barlovento Latin Bistro (Latin American/Spanish).
Are there coffee shops close to 16 Handles for a full dessert and coffee experience?
Yes, nearby coffee shops include CRÈME, Moka & Co, Birch Coffee, and Oren's Daily Roast, perfect for complementing your dessert visit.
If I visit 16 Handles in Murray Hill, what beauty and salon services are nearby?
Nearby beauty and salon locations include Nyc Looking Good (beauty salon and lounge), Salon Lexington (hair and beauty salon), Color Nails Bar (nail salon), and Hair Bar NYC (hair salon and barber).