16 Handles

4.3
345 reviews

About

Ice Cream Shop
16 Handles is a dessert shop offering a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.

Location

16 Handles
428 3rd Avenue, New York, NY
10016, United States

Hours

Reviews

4.3
345 reviews
5 stars
216
4 stars
73
3 stars
27
2 stars
9
1 star
20

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Several customers reported issues with cleanliness, including dirty floors, messy topping stations, and unsanitary bathrooms.

Customer Service

While many reviews praised the friendly and welcoming staff, there were also complaints about poor service and unhelpful employees.

Product Quality

Customers had mixed feelings about the frozen yogurt quality, with some enjoying the flavors while others found them watery or lacking in taste.

Pricing

Many customers felt the prices were high for the product offered, with some stating they would not return due to the cost.

Atmosphere

The store's atmosphere received positive remarks for being inviting and clean, although some noted it could be crowded or poorly lit.
  • AT
    Alex Tapia
    Oct 11, 2025
    5.0
    Great froyo and appreciate the vegan options and it being self serve.
  • KS
    Kunal Singhal
    Oct 8, 2025
    4.0
    I liked the tart flavor, but honestly was quite expensive even for froyo and many of the machines were not operating well (i.e leaky, not coming out solid)
  • EE
    EM
    Aug 29, 2025
    3.0
    sticky floors, messy topping stations. the employees are all just checked out. a bit disappointing to see my little girl be excited about getting a treat only to be met with unsmiling, apathetic energy on the other side of the counter
  • MS
    Mia S
    Jul 23, 2025
    1.0
    I would never visit here again. Me and my partner visited today and we were so disappointed. First things first: the bathroom is absolutely disgusting. The garbage can was filled to the top and there was paper towel with feces on it visible nearly falling out of the garbage. The top of the garbage can was filthy and the toilet paper roll was rested on there. There were probably a dozen flies in the bathroom so I ended up not using the bathroom. The store had a bunch of flies near the toppings as well. I wish I recorded everything. This froyo was not pleasant on my stomach nor was it tasty. I regret it and wouldn’t return. Staff was friendly though.
  • JC
    Juju C
    Jun 3, 2025
    4.0
    I loved that you could weigh your own froyo. Good quality for price! The coffee and coconut froyo was delicious and the cookie dough topping was also super tasty! The marshmallow sauce was also amazing!

Frequently Asked Questions About 16 Handles

What type of desserts does 16 Handles offer?

16 Handles offers a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.

Where is 16 Handles located?

16 Handles is located at 428 3rd Avenue, New York, NY 10016, USA in the Murray Hill neighborhood.