McDonald's

3.9
2605 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
481 Rt 211 E, Middletown, NY
10940, United States

Hours

Reviews

3.9
2,605 reviews
5 stars
1,149
4 stars
630
3 stars
411
2 stars
149
1 star
266

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of mobile orders.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about lack of respect and poor communication.

Cleanliness

Some customers praised the cleanliness of the establishment, while others reported unsanitary conditions.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.

Service Speed

While some customers experienced fast service, many others reported long wait times and delays in receiving their orders.
  • JR
    John Raposo
    Nov 14, 2025
    1.0
    I placed my order 9:54 pm got my food at 10:19 pm.Had to the counter to get my bbq,buffalo ranch that I requested bad service.
  • JC
    John C
    Nov 14, 2025
    5.0
    You can tell the staff have to put up with a lot of craziness in this town and they are still very professional
  • JB
    Jimmh Biscuits
    Nov 8, 2025
    3.0
    I went to this McDonalds to get myself an iced coffee. The lady said "You want a strawberry shortcake frappolappocino?" What even is that! I will refrain from buying iced coffee from here ever again.
  • JJ
    JoyWill75
    Nov 1, 2025
    1.0
    I ordered milkshakes and they our pink whip cream on it. I asked for the milkshakes not to have the pink whip cream. The manager tried to while the whip cream off into the garbage right in front of me. I asked if I could be given new milkshakes. She seemed annoyed and gave me new milkshakes however the cups were a little more than half way filled… I guess that was her way of getting back to me… needless to say I will not spend any more of my money there.
  • KH
    Kevin Hill
    Oct 29, 2025
    1.0
    Now twice! Ordered a steak and egg McMuffin for delivery. Today I got a bacon and egg McMuffin. Last time it was a sausage and egg McMuffin. After receiving it, it was too late to order breakfast, cause who the hell eats lunch at 10:30 am? I didn't eat either one, breakfast ruined 😕. They honestly don't care much either! They had me call Uber, like it was their fault!

Frequently Asked Questions About McDonald's

What are the McDonald's Middletown location's operating hours?

McDonald's Middletown is open 24/7, with hours from 12:00 AM to 11:59 PM every day.

What are the delivery service hours at McDonald's Middletown?

Delivery is available daily from 6:00 AM to 11:30 PM.