Food Quality
Many customers noted a decline in food quality and freshness since new ownership, with complaints about bland sandwiches and inconsistent preparation.
Pricing
Numerous reviews mentioned that prices are perceived as high relative to portion sizes and quality, leading to feelings of being overcharged.
Service Issues
Several customers experienced order inaccuracies and poor handling of complaints, indicating a need for better customer service.
Staff Friendliness
Despite the issues, many reviews praised the staff for being friendly and helpful, contributing positively to the overall experience.
Cleanliness
The establishment is frequently described as clean and well-maintained, which is a positive aspect noted by customers.