McDonald's

3.3
759 reviews
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Business Details

3362 Main St, Mexico, NY
13114, United States
(315) 963-4530
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3362 Main St, Mexico, NY
13114, United States

Hours

Reviews

3.3
759 reviews
5 stars
229
4 stars
158
3 stars
143
2 stars
75
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and disrespectful behavior from staff, with many noting incorrect orders and poor customer interaction.

Cleanliness

The restaurant was often described as dirty, with unclean tables, floors, and soda machines, leading to a negative dining experience.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Many customers expressed dissatisfaction with the food quality, mentioning cold, stale, or improperly prepared items.
  • RW
    Robert Wells
    Dec 20, 2025
    1.0
    Here we go again. Your location in Mexico, NY. I ordered 2 double fish sandwiches, I got 2 single fish sandwiches. Supposed to be mustard on there too, looks like it was applied with an eye dropper. The lady on the phone that I talked to was very rude too.
  • CH
    Chyanne Hare
    Dec 3, 2025
    1.0
    The workers are very disrespectful and like to curse at people that are customers and like to go to other co workers while other customers are in the restaurant and like to be cursing and talking about the customers
  • KS
    Kayla Sage
    Nov 18, 2025
    1.0
    I go to this location frequently as I have a young son and live in the area. I ordered dine in, and got my food in a bag, not a huge deal. Every time I come into this store, the lobby is always disgusting. Unclean tables and benches. Food all over the floor. I understand they have a lot of high school kids and teenagers coming in so I understand the mess, but no one made an effort to clean the lobby the entire time I was there. There's also never ice in the soda fountain machine. No napkins available to customers, we had to ask. The employees seem to be more concerned about their 7 o'clock employees coming in and gossiping, rather than making sure the lobby is clean and customers are happy.
  • SC
    Sabrina Christensen
    Nov 17, 2025
    1.0
    Not a fan of having a McDonald’s employee openly and rudely criticizing my place of employment. I cancelled my order at the kiosk and walked out without buying any food. Very disrespectful.
  • DG
    David Gibbons
    Oct 25, 2025
    1.0
    Come in for a quick bite, order for here, comes out to the counter in a bag not our table. Food wasn't fresh or hot. And the staff allowed 2 young kids to come in and get free drinks and disrupt the entire front end. Certainly not a good experience.
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Frequently Asked Questions About McDonald's

What are the general operating hours for McDonald's in Mexico, NY?

McDonald's in Mexico, NY is open daily from 6:00 AM to 11:00 PM except on weekends where it opens at 6:00 AM and closes at 11:00 PM as well.

When is the delivery service available at this McDonald's location?

Delivery is available Monday through Friday from 6:00 AM to 10:30 PM, and on weekends from 7:00 AM to 10:30 PM.