McDonald's

3.3
754 reviews
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Business Details

3362 Main St, Mexico, NY
13114, United States
(315) 963-4530
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3362 Main St, Mexico, NY
13114, United States

Hours

Reviews

3.3
754 reviews
5 stars
226
4 stars
159
3 stars
143
2 stars
75
1 star
151

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the dining area and restrooms, with complaints about dirty tables and floors.

Service Speed

Customers frequently noted slow service times, especially in the drive-thru, with some waiting excessively for their orders.

Food Quality

Several reviews mentioned that food was often cold, stale, or not prepared correctly, contributing to a negative dining experience.

Staff Attitude

While some customers praised friendly staff, others reported rude behavior and poor customer service, indicating inconsistency in staff interactions.
  • KS
    Kayla Sage
    6 days ago
    1.0
    I go to this location frequently as I have a young son and live in the area. I ordered dine in, and got my food in a bag, not a huge deal. Every time I come into this store, the lobby is always disgusting. Unclean tables and benches. Food all over the floor. I understand they have a lot of high school kids and teenagers coming in so I understand the mess, but no one made an effort to clean the lobby the entire time I was there. There's also never ice in the soda fountain machine. No napkins available to customers, we had to ask. The employees seem to be more concerned about their 7 o'clock employees coming in and gossiping, rather than making sure the lobby is clean and customers are happy.
  • SC
    Sabrina Christensen
    Nov 17, 2025
    1.0
    Not a fan of having a McDonald’s employee openly and rudely criticizing my place of employment. I cancelled my order at the kiosk and walked out without buying any food. Very disrespectful.
  • DG
    David Gibbons
    Oct 25, 2025
    1.0
    Come in for a quick bite, order for here, comes out to the counter in a bag not our table. Food wasn't fresh or hot. And the staff allowed 2 young kids to come in and get free drinks and disrupt the entire front end. Certainly not a good experience.
  • SS
    Sergrium
    Oct 24, 2025
    5.0
    Always good service and nice staff
  • LT
    Lola Tessier
    Sep 28, 2025
    1.0
    i ordered a bagel egg sausage cheese breakfast sandwich with EXTRA BREAKFAST SAUCE. an up charge by the way. i unwrap my sandwich, expecting to be greeted by sweet heaven, and find me sandwich with NO BREAKFAST SAUCE. was this some kind of cruel joke? i am an avid mcdonald’s fan, but i will not be back to this location. i want my money back.
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Frequently Asked Questions About McDonald's

What are the general operating hours for McDonald's in Mexico, NY?

McDonald's in Mexico, NY is open daily from 6:00 AM to 11:00 PM except on weekends where it opens at 6:00 AM and closes at 11:00 PM as well.

When is the delivery service available at this McDonald's location?

Delivery is available Monday through Friday from 6:00 AM to 10:30 PM, and on weekends from 7:00 AM to 10:30 PM.