Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
872 reviews
5 stars
333
4 stars
213
3 stars
183
2 stars
55
1 star
88
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Food Quality
Mixed reviews on food quality; some customers received undercooked or cold items, while others praised the freshness of their meals.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rudeness and order inaccuracies.
Cleanliness
The restaurant was noted for being clean and well-maintained, contributing positively to the dining experience.
Pricing
Several customers mentioned high prices compared to other locations, leading to dissatisfaction with value for money.
- NGNate GrowOct 24, 20255.0A friendly face greated me with my drinks 1st, and then food seconds later. And fast service. My drink was the frozen coke! They made the service fast by having our order ready when we got to the window! The employee made the service friendly! And the frozen coke was amazing, brought back memories as a kid!
- TBTeresa BurnorOct 22, 20255.0Not bad
- DVDawn VititowOct 2, 20255.0Food was fresh.
- NTNikkat TaylorSep 13, 20251.0Makes you wait 20 minutes out of line for food when other vehicles get their food before us. This is ridiculous. They need more staff or they need to figure things out.
- ARArtorias ReedSep 13, 20251.0Makes you wait out of line for 30 minutes. Everytime I come here i have to wait. But yet there are like 20 cars that get their food and leave. This place is a joke and I wouldn't suggest shopping here. This was my last straw. They need to employ more people or get their stuff together. This is unacceptable for a fast food place. Plus their prices compared to potsdam are absolutely ridiculous.
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in Massena, NY?
McDonald's Massena is open 24 hours a day, 7 days a week, including delivery and drive-through services.
Does McDonald's Massena offer drive-through service?
Yes, McDonald's Massena offers drive-through service 24/7, allowing you to order conveniently from your vehicle any time.
Can I order McDonald's Massena delivery at any time?
Yes, delivery is available 24 hours a day, 7 days a week through their website or mobile apps.
What mobile apps can I use to order from McDonald's Massena?
You can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What payment options does McDonald's Massena accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's Massena offer curbside pickup?
Yes, curbside pickup is available as one of their pickup and delivery services.
Where is McDonald's Massena located?
It is located at 324 Main St, Massena, NY 13662, United States.
Are there any nearby veterinary services to McDonald's Massena?
Yes, Town and Country Veterinary Clinic is nearby, which is convenient if you need pet care before or after your visit.
What nearby food options are available around McDonald's Massena?
Nearby options include Ponderosa Steakhouse, Subway, Domino's Pizza, Pizza Hut, KFC, Dunkin', and Dolly's Books & Cafe.
Are there convenient places for fuel or automotive needs near McDonald's Massena?
Yes, nearby options include Mobil, Sunoco Gas Station, Advance Auto Parts, and APlus At Sunoco for fuel and automotive supplies.