Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the delicious and fresh burgers, though some noted issues with greasiness and saltiness.
Customer Service
Service quality varied; while many staff members were described as friendly and helpful, some customers reported rude or indifferent service.
Cleanliness
The restaurant was generally noted for its cleanliness, although there were isolated reports of poor bathroom conditions.
Atmosphere
The atmosphere was often described as pleasant and welcoming, contributing to a positive dining experience.
Pricing
Some customers felt the food was overpriced, while others believed it was worth the cost for the quality.
NY
NA Yasuo
Nov 15, 2025
5.0
First time trying smashburger and Nick walked me through the menu and helped me come to a decision. Shout out to Nick for the excellent suggestions and patience!
JP
Jack Polizzi
Nov 15, 2025
5.0
I recently visited Smashburger and was genuinely impressed from start to finish. The customer service alone deserves recognition—the staff were friendly, attentive, and truly seemed to care about creating a positive dining experience. From the moment I walked in, I was greeted with a smile, and every team member I interacted with was helpful and upbeat.
The food was outstanding. My burger was cooked perfectly with that signature Smashburger crisp on the edges, packed with flavor, and made with noticeably fresh ingredients. The toppings were balanced, the bun held together beautifully, and the overall taste left me wanting to come back for another. The fries were hot, crispy, and well-seasoned, and everything was served quickly despite how busy the place was.
The restaurant itself was clean, comfortable, and welcoming—clearly well-maintained and managed with care.
Overall, this was one of the best fast-casual dining experiences I’ve had in a long time. The combination of excellent food, friendly staff, and great atmosphere makes Smashburger a standout. I’ll definitely be returning and highly recommend it to anyone looking for a great burger and top-notch service.
ME
Michael Eason
Nov 15, 2025
5.0
When you think of smash burger you may think fast food, but this location is more than that. From the ambiance to the quality of service everything was wonderful. The brisket smash burger is out of this world and you can tell the food is fresh. This monster burger does take some time to prepare but it’s worth it. The staff is extremely friendly, and the establishment is clean (which I love). I would highly recommend visiting this location with friends, family, or even by yourself.
BD
Brian Dominguez
Nov 13, 2025
5.0
Food here is always on point. I’ve never had any complaints, everything comes out fresh and cooked right, and I enjoy it every single time. I want to give a shoutout to Nicholas, he’s the one with the hat full of pins. Every time I’ve seen him working, he’s always on top of things. Whether it’s busy or calm, he’s moving around, helping customers, and keeping everything running smoothly. Between the good food and hardworking staff like Nicholas, it makes the whole experience solid.
KM
K Moser
Nov 6, 2025
1.0
If salt were a main ingredient then this would be a much different story. This place takes good food and RUINS IT with salt. Today is my sixth time here. If they cut the salt by 85%, I’d say this is in the top 10% of fast food. I had a crispy chicken and plain fries. I could only eat half as I was literally shuddering from salt overdose. Perhaps the people who work there only eat crap that is salty, perhaps they’re taught to use that much salt. INEDIBLE is the one single word I have for this place. At the cost of one meal here, you can go to an actual restaurant in Sunnyside and get one dinner item to go. Why waste the time on crap?
What type of food can I expect at Smashburger in Maspeth?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the opening hours for in-restaurant dining at Smashburger?
Smashburger is open from 10:30 AM to 10:00 PM Monday through Saturday, and from 10:30 AM to 9:00 PM on Sundays.
Does Smashburger offer delivery and what are the delivery hours?
Yes, Smashburger offers delivery from 11:00 AM to 9:30 PM Monday through Saturday and until 8:30 PM on Sundays.
Can I order Smashburger's food online or via an app?
Yes, you can order online via their website or through the Smashburger app available on the Apple App Store.
Does Smashburger have options for vegetarians and children?
Yes, Smashburger serves vegetarian options and has a children's menu available.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, seating, and restrooms to accommodate all guests.
Does Smashburger provide catering services?
Yes, Smashburger offers catering services for your events and gatherings.
What payment methods does Smashburger accept?
Smashburger accepts credit cards, debit cards, and mobile NFC payments; cash is not required.
What nearby restaurants can I visit in Maspeth besides Smashburger?
Nearby dining options include Fay Da Bakery for baked goods, Atomic Wings for chicken dishes, Chipotle Mexican Grill for Tex-Mex cuisine, Jersey Mike’s Subs and New Maurice Deli for sandwiches.
Are there any nearby places where I can shop for home improvement materials near Smashburger?
Yes, you can visit The Home Depot or Home Services at The Home Depot nearby for home improvement supplies and services.