McDonald's

2.9
686 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
256 Osborne Rd, Loudonville, NY
12211, United States

Hours

Reviews

2.9
686 reviews
5 stars
162
4 stars
119
3 stars
119
2 stars
73
1 star
213

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, including managers, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of complaints.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or burnt items.

Operational Issues

Customers frequently experienced problems with the restaurant's hours, including being closed early or not honoring posted hours.

Cleanliness

While some reviews praised the cleanliness of the location, others noted issues with dirty conditions and poorly maintained equipment.
  • TK
    The Kid
    Nov 7, 2025
    1.0
    I know everyone is busy, but I would have to say that on consecutive times I've been here the service has been pretty lousy. I waited it seemed like almost 10 minutes for someone to get to me at the drive-thru, and then after that I get an employee be rude to me when I get my food? I'm definitely going to avoid in the future this particular McDonald's
  • MA
    Marc Almy
    Nov 5, 2025
    5.0
    My fries 🍟 where cold, so luckily I didn't use the drive through because all I did was ask and I got hot fries. Thank you PS things happen Also, please don't tell my girlfriend
  • CF
    Cierrah Forte
    Nov 3, 2025
    4.0
    This McDonald's often leaves small items out of the bag when requested by the customer. I can admit that one time they did provide me with a coupon card for not switching out my egg on my egg sandwich. I visited them again the other day and paid 50 cents for barbecue sauce that I never got the woman at the store told me that I could not refund it because the purchase was not made directly at the store. Now you may think that two small barbecue sauces shouldn't be upsetting, but if they do this every time you go, you're paying for something that you didn't receive. Other than that the food is usually hot and fresh. I'd come to this McDonald's again.
  • WB
    Why Bother
    Oct 9, 2025
    1.0
    Just witnessed a man complain about not getting the correct food and the manager jumped to being hostile immediately, the man just wanted a replacement, the manager faked calling the police and continued to provoke the man even after he was fed up and decided to leave.
  • JA
    Janelle Augustin
    Sep 14, 2025
    1.0
    I order from here often, and while I’ve been trying to cut back on eating out, it’s been a rough week so my husband and I decided to stop by today. Unfortunately, during my visit, I had a very unpleasant experience. While at the drive-thru, the window was closed but I overheard one of your employees loudly say, “She eats McDonald’s every day?” Clearly, it was said loud enough for me to hear, which was inappropriate and unprofessional. What bothered me most was the lack of respect and customer care shown. Employees should never make negative comments about customers, especially within earshot. This employee should be properly trained on professionalism and how to engage with the public also she should know when and when not to put on a bonnet. It’s been a rough day and to hear that, along with getting under cooked nuggets and burnt fries, I’m pissed lol. On a positive note, I do want to highlight the manager. I’ve shared to him recently that I truly appreciate his excellent customer service he’s always welcoming, smiling, and ready to assist whenever he’s there. Unfortunately, because of this negative experience, I will no longer purchase anything here. I hope my feedback is taken seriously and used to improve staff training and customer care.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Loudonville, NY?

McDonald's Loudonville is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru open at McDonald's Loudonville?

The drive-thru at McDonald's Loudonville operates daily from 6:00 AM to 11:00 PM.