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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional behavior from staff, including managers, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor handling of complaints.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or burnt items.
Operational Issues
Customers frequently experienced problems with the restaurant's hours, including being closed early or not honoring posted hours.
Cleanliness
While some reviews praised the cleanliness of the location, others noted issues with dirty conditions and poorly maintained equipment.
TK
The Kid
Nov 7, 2025
1.0
I know everyone is busy, but I would have to say that on consecutive times I've been here the service has been pretty lousy.
I waited it seemed like almost 10 minutes for someone to get to me at the drive-thru, and then after that I get an employee be rude to me when I get my food?
I'm definitely going to avoid in the future this particular McDonald's
MA
Marc Almy
Nov 5, 2025
5.0
My fries 🍟 where cold, so luckily I didn't use the drive through because all I did was ask and I got hot fries. Thank you
PS things happen
Also, please don't tell my girlfriend
CF
Cierrah Forte
Nov 3, 2025
4.0
This McDonald's often leaves small items out of the bag when requested by the customer. I can admit that one time they did provide me with a coupon card for not switching out my egg on my egg sandwich. I visited them again the other day and paid 50 cents for barbecue sauce that I never got the woman at the store told me that I could not refund it because the purchase was not made directly at the store. Now you may think that two small barbecue sauces shouldn't be upsetting, but if they do this every time you go, you're paying for something that you didn't receive. Other than that the food is usually hot and fresh. I'd come to this McDonald's again.
WB
Why Bother
Oct 9, 2025
1.0
Just witnessed a man complain about not getting the correct food and the manager jumped to being hostile immediately, the man just wanted a replacement, the manager faked calling the police and continued to provoke the man even after he was fed up and decided to leave.
JA
Janelle Augustin
Sep 14, 2025
1.0
I order from here often, and while I’ve been trying to cut back on eating out, it’s been a rough week so my husband and I decided to stop by today. Unfortunately, during my visit, I had a very unpleasant experience. While at the drive-thru, the window was closed but I overheard one of your employees loudly say, “She eats McDonald’s every day?” Clearly, it was said loud enough for me to hear, which was inappropriate and unprofessional. What bothered me most was the lack of respect and customer care shown. Employees should never make negative comments about customers, especially within earshot. This employee should be properly trained on professionalism and how to engage with the public also she should know when and when not to put on a bonnet. It’s been a rough day and to hear that, along with getting under cooked nuggets and burnt fries, I’m pissed lol.
On a positive note, I do want to highlight the manager. I’ve shared to him recently that I truly appreciate his excellent customer service he’s always welcoming, smiling, and ready to assist whenever he’s there.
Unfortunately, because of this negative experience, I will no longer purchase anything here. I hope my feedback is taken seriously and used to improve staff training and customer care.
What are the regular operating hours for McDonald's in Loudonville, NY?
McDonald's Loudonville is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru open at McDonald's Loudonville?
The drive-thru at McDonald's Loudonville operates daily from 6:00 AM to 11:00 PM.
What delivery services are available at this McDonald's?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online for delivery or pickup?
You can place an order online via their delivery URL at https://mcdonalds.order.online/business/-5579 or use their ordering link https://mcdonalds.smart.link/mjuu1ggdi.
Does McDonald's Loudonville accept mobile payment options?
Yes, they accept American Express, Android Pay, Apple Pay, Discover, Mastercard, Visa, and cash.
Is there a McDonald's app available for ordering and rewards?
Yes, you can download the McDonald's app from the Apple App Store or Google Play to order and earn MyMcDonald's Rewards.
What are some nearby places I could visit before or after eating at McDonald's Loudonville?
You might visit Cocolo Spa for relaxation, Romanteac Bubble Tea Dessert for a sweet treat, or Walgreens for pharmacy and convenience store needs.
Are there fitness or recreational options near this McDonald's?
Yes, nearby you can find Planet Fitness Loudonville, Helios Hot Yoga studio, and Studio 20 20 Fitness gym for your workout needs.
Can I access banking or financial services near McDonald's Loudonville?
Yes, Citizens Bank, LibertyX Bitcoin ATM, The Exchange Network ATM, and Western Union money transfer services are nearby.
What is the address and contact number for McDonald's in Loudonville?
McDonald's is located at 256 Osborne Rd, Loudonville, NY 12211. You can contact them at +1 518-459-2502.