McDonald's

3.4
1561 reviews
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Business Details

5863 S Transit Rd, Lockport, NY
14094, United States
(716) 434-1467
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5863 S Transit Rd, Lockport, NY
14094, United States

Hours

Reviews

3.4
1,561 reviews
5 stars
480
4 stars
331
3 stars
326
2 stars
155
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiences exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and mistakes in food preparation.

Staff Behavior

Feedback varied on staff demeanor, with some praising friendly service while others reported rudeness and unprofessional behavior.

Food Quality

Several customers expressed dissatisfaction with food quality, mentioning cold items, poorly prepared meals, and inconsistent taste.

Cleanliness

Multiple reviews noted cleanliness issues within the restaurant, including dirty tables and overflowing trash.
  • JR
    Joel Ranney
    Nov 14, 2025
    1.0
    Waited 15 minutes when it wasn’t even busy in curbside spot ended up having to tell them at drive through. Quite a waste of time it was 2 items that’s it.
  • JG
    Julie Galatioto
    Nov 7, 2025
    1.0
    This is the worst location I have ever been to! The last 3 times I have gone there I have had atleast 2 or 3 things missing from my order! The french fries were cold, the big mac was very salty, they forgot my chicken nuggets! Today they only put 1 chicken sandwich in the bag instead of 2. This has gotten ridiculous! Do better!
  • MS
    Michelle Saunderson
    Nov 7, 2025
    5.0
    Always appreciate kind and friendly service. I have become friends with the employees of McDonalds. Always a pleasure.
  • AH
    amanda Harris
    Nov 6, 2025
    1.0
    The line is frequently 20-30 minutes to wait in the drive thru. The staff consistently doesn’t alternate at the drive thru making things worse, and they are understaffed, miss things, I know it’s likely all on management but it’s just not getting better. I need to remember to not come here again. Unfortunately it’s the closest one for us.
  • CS
    c snyder
    Nov 2, 2025
    1.0
    at this location early morningn10/5. ordered 2 coffees and 2 sausage egg cheese mcmuffins. got to 2nd window and was told there was no coffe after eaiting 15min. tool a refund and hit the road and after 1 bite of our food we were violently throwing up on the highway because od the rancid eggs. WILL NEVER COME BACK TO YOUR LOCATION EVER AGAIN.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Lockport, NY?

McDonald's Lockport location is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's Lockport offers delivery services including curbside pickup, same day delivery, and no-contact delivery.