McDonald's

3.1
1522 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
950 State Route 36, Hornell, NY
14843, United States

Hours

Reviews

3.2
1,484 reviews
5 stars
415
4 stars
288
3 stars
288
2 stars
141
1 star
352

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for food.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality.

Cleanliness

The dining area and service areas were frequently described as dirty and poorly maintained.

Staff Attitude

Customer service experiences varied, with some reporting friendly staff while others encountered rude or inattentive employees.
  • HT
    Heather Tenny-Storm
    Jan 1, 2026
    3.0
    You almost had it, but every one of them was broken.😞 not enough cooling time before packaging.
  • LB
    Lance Baker
    Dec 16, 2025
    1.0
    Ordered large French fries and got enough to fill a small
  • SD
    stacie donahue
    Dec 11, 2025
    4.0
    Nice staff for most part
  • UU
    uglyerik
    Dec 10, 2025
    1.0
    If you're not going to use both drive thru booths then put a cone up so people don't sit and waste there time for you to just keep blowing off one line
  • TM
    Tammy Moore
    Nov 21, 2025
    1.0
    This place is so incopipident. Missing food, cold fires and hair in the burger. The managers are not doing the job thats for sure!! The place is a mess, the food is expensive and poor quality. Maybe go to other McDonald's and see how it's supposed to operate. I call to ask for refitication and I am told there is none unless I go back to sign for money back or to get the missing items. For the amount of money employees make, they should be able to read a receipt and make simple orders correctly. Again mangers do your job, owners look at the poor quality your business is putting forth. Fix it or close it down.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 950 State Route 36, Hornell, NY?

McDonald's is open from 5:00 AM to 11:00 PM from Monday to Saturday, and from 6:00 AM to 11:00 PM on Sunday.

Does this McDonald's location offer drive-thru service, and what are its drive-thru hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to midnight Monday through Thursday, until 1:00 AM on Friday and Saturday, and from 6:00 AM to midnight on Sunday.