McDonald's

3.1
1511 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
950 State Route 36, Hornell, NY
14843, United States

Hours

Reviews

3.2
1,473 reviews
5 stars
413
4 stars
284
3 stars
285
2 stars
142
1 star
349

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with many waiting over 20-30 minutes for their orders.

Order Accuracy

Several reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Many customers noted that the dining area was dirty, with unclean tables and floors.

Customer Service

Feedback indicated a lack of friendly service, with some staff being rude or unprofessional.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items.
  • TM
    Tammy Moore
    3 days ago
    1.0
    This place is so incopipident. Missing food, cold fires and hair in the burger. The managers are not doing the job thats for sure!! The place is a mess, the food is expensive and poor quality. Maybe go to other McDonald's and see how it's supposed to operate. I call to ask for refitication and I am told there is none unless I go back to sign for money back or to get the missing items. For the amount of money employees make, they should be able to read a receipt and make simple orders correctly. Again mangers do your job, owners look at the poor quality your business is putting forth. Fix it or close it down.
  • EE
    Ember
    Nov 17, 2025
    1.0
    This McDonald’s used to be really fast, I have no idea what happened but for the last 5 months every time I come there’s 30 cars in the drive thru and it takes on average about 30 minutes to get food.
  • BB
    Bri
    Nov 13, 2025
    1.0
    Services was horrible nobody was at the counter we waited 25 min at the counter
  • SW
    Snatched Weave
    Nov 6, 2025
    2.0
    How hard is it to give someone some damn French fries? I paid for a meal, including a medium fry, got everything but fries. This has happened multiple times.
  • EE
    Emmanuel
    Oct 21, 2025
    1.0
    The service was super slow. Stood 30 minutes inside waiting for my order. Then when I went to the cashier they said they forgot my order. Unacceptable! I would go to any McDonalds in the world than this one. HORRIBLE SERVICE!!!!

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 950 State Route 36, Hornell, NY?

McDonald's is open from 5:00 AM to 11:00 PM from Monday to Saturday, and from 6:00 AM to 11:00 PM on Sunday.

Does this McDonald's location offer drive-thru service, and what are its drive-thru hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to midnight Monday through Thursday, until 1:00 AM on Friday and Saturday, and from 6:00 AM to midnight on Sunday.