McDonald's

3.7
1371 reviews
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Business Details

86 W Main St, Hancock, NY
13783, United States
(607) 637-2333
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
86 W Main St, Hancock, NY
13783, United States

Hours

Reviews

3.7
1,371 reviews
5 stars
565
4 stars
319
3 stars
214
2 stars
93
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised the friendly and accommodating staff, others reported rude interactions and slow service.

Cleanliness

Many customers noted issues with cleanliness, particularly in bathrooms and dining areas, with some describing them as filthy or unsanitary.

Food Quality

Food quality received varied reviews; some enjoyed their meals while others reported cold, overcooked, or poorly prepared items.

Speed of Service

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported frequently.

Overall Experience

Overall experiences were inconsistent, with some customers expressing satisfaction while others described their visits as the worst McDonald's experience.
  • VM
    Volunteer Me
    Nov 6, 2025
    5.0
    We ordered through the drive though. Everything came exactly as we ordered.
  • JP
    John Poorman
    Oct 30, 2025
    5.0
    Great customer service, food was fast and on point! I highly recommend this one! One of the cleanest I’ve been in!
  • AW
    Alicia Wilcox
    Oct 2, 2025
    5.0
    We showed up and the lobby was closed asked the lady at the drive thru if she would take our order as a walk up because we were in big rigs. She said don’t worry about and opened the door so we could order and get our food. It’s not often you get such accommodating service. Thank you for helping two hungry truck drivers
  • GG
    Greta Greer-kalmer
    Oct 1, 2025
    2.0
    Drive thru took 10 minutes to deliver meal cold cheese burger, cold "hot" apple pie and wrong size french fries and overcooked.was on the verge of asking for money back when food finally arrived
  • SS
    sengelbr
    Sep 25, 2025
    5.0
    By far the best McDonalds experience I've ever had! I know, they all seem the same but this one is exceptional. The bathrooms were extremely clean. I ordered on the kiosk and in a few minutes a manager checked up on me and my food. I overheard the drive-thru window and the employees were crazy polite. It's like the M team there loved making their customers happy - what is that?!?! I hope Corporate pays a visit to this location and uses it as the model training for other locations - especially in Danbury CT. Thank you and nice work to the team there.
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's drive-thru in Hancock, NY?

The drive-thru is open daily from 6:00 AM to 11:00 PM.

Is McDonald's in Hancock, NY open for dine-in or only drive-thru?

Currently, McDonald's in Hancock is open for drive-thru service only; there is no delivery or dine-in available.