Melt Shop

3.7
401 reviews

About

Restaurant
Crispy Chicken Sandwiches. Chicken Tenders. Wings. Salads. Melted Sandwiches. Mac & Cheese. Cheeseburgers. Tots. Fries. Milkshakes.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Melt Shop
630 Old Country Road, Garden City, NY
11530, United States

Hours

Reviews

3.7
401 reviews
5 stars
186
4 stars
82
3 stars
44
2 stars
19
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for friendliness while others were criticized for rudeness and lack of attentiveness.

Food Quality

Food quality is inconsistent; some customers enjoyed their meals while others reported cold, overcooked, or poorly prepared dishes.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Wait Times

Long wait times for food, especially during busy hours, with some customers feeling it was not worth the wait.

Atmosphere

The atmosphere is affected by loud music and some customers noted a lack of cleanliness in the dining area.
  • GG
    gmail. Restaurant Customer gmail
    Oct 4, 2025
    5.0
    Incredible experience tonight. Exceptional collaboration leadership from Genesis and Rabell. Magnificent location serving delicious tasty food. GENESIS, is truly a professional- so efficient, friendly with a admired calm demeanor. Proactive efficiency - with our order. Was sensational with modification to our dishes due to personal-dietary and religious preferences. She is a treasure! Truly grateful. A perfect place to dine with a outstanding staff. Thanks, Genesis !!
  • MR
    Maury rivera
    Sep 30, 2025
    1.0
    They play loud music that ruins the experience of eating at the mall .. keep it to yourself guys !not at the people likes your music!!
  • JR
    Jenn R
    Aug 23, 2025
    1.0
    This place traumatized me. I’ve been vegetarian for 10 years so I asked for the impossible burger. After taking a few bites of the burger they gave me I realized it was real meat. I was disgusted and distraught, I had a severe emotional response that I was not expecting. If you don’t care about someone’s dietary restrictions then take off the impossible burger option off the menu. This was the first time I had eaten meat in a while and it made me physically sick, diarrhea and nasea.
  • EM
    Elyse Minaya
    Jul 27, 2025
    1.0
    They didn’t tell us they were out of the tomato soup until they handed us our order. Also they burnt the burger and the fries were overdone. Couldn’t refund us back on the card because “they didn’t know how to” and had to give us cash.
  • JM
    Jack Manning
    Jul 26, 2025
    4.0
    It's not the cheapest, but th food and staff here are excellent!! I highly recommend the homemade tomato soup, and the croutons are a great addition. The melts and sandwiches taste great and came out quick, will visit again :)

Frequently Asked Questions About Melt Shop

What types of food does Melt Shop at Roosevelt Field Mall specialize in?

Melt Shop specializes in crispy chicken sandwiches, chicken tenders, wings, salads, melted sandwiches, mac & cheese, cheeseburgers, tots, fries, and milkshakes.

What are the operating hours for Melt Shop at Roosevelt Field Mall?

Melt Shop is open Monday through Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.