Customer service experiences varied widely, with some staff being praised for their friendliness and attentiveness, while others were criticized for rudeness and lack of professionalism.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others reported cold, undercooked, or poorly prepared dishes.
Wait Times
Many customers expressed frustration with long wait times for food, especially during busy hours, leading to dissatisfaction with the overall dining experience.
Cleanliness
Several reviews mentioned cleanliness issues, including disorganization and a lack of proper sanitation, which negatively impacted customer perceptions.
GG
gmail. Restaurant Customer gmail
Oct 4, 2025
5.0
Incredible experience tonight. Exceptional collaboration leadership from Genesis and Rabell. Magnificent location serving delicious tasty food. GENESIS, is truly a professional- so efficient, friendly with a admired calm demeanor. Proactive efficiency - with our order. Was sensational with modification to our dishes due to personal-dietary and religious preferences. She is a treasure! Truly grateful. A perfect place to dine with a outstanding staff. Thanks, Genesis !!
MR
Maury rivera
Sep 30, 2025
1.0
They play loud music that ruins the experience of eating at the mall .. keep it to yourself guys !not at the people likes your music!!
JR
Jenn R
Aug 23, 2025
1.0
This place traumatized me. I’ve been vegetarian for 10 years so I asked for the impossible burger. After taking a few bites of the burger they gave me I realized it was real meat. I was disgusted and distraught, I had a severe emotional response that I was not expecting. If you don’t care about someone’s dietary restrictions then take off the impossible burger option off the menu. This was the first time I had eaten meat in a while and it made me physically sick, diarrhea and nasea.
EM
Elyse Minaya
Jul 27, 2025
1.0
They didn’t tell us they were out of the tomato soup until they handed us our order. Also they burnt the burger and the fries were overdone. Couldn’t refund us back on the card because “they didn’t know how to” and had to give us cash.
JM
Jack Manning
Jul 26, 2025
4.0
It's not the cheapest, but th food and staff here are excellent!! I highly recommend the homemade tomato soup, and the croutons are a great addition. The melts and sandwiches taste great and came out quick, will visit again :)
What types of food does Melt Shop at Roosevelt Field Mall specialize in?
Melt Shop specializes in crispy chicken sandwiches, chicken tenders, wings, salads, melted sandwiches, mac & cheese, cheeseburgers, tots, fries, and milkshakes.
What are the operating hours for Melt Shop at Roosevelt Field Mall?
Melt Shop is open Monday through Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Melt Shop offer delivery and pickup options?
Yes, Melt Shop offers in-store pickup, delivery, same day delivery, and no-contact delivery options.
What payment methods are accepted at Melt Shop?
Melt Shop accepts American Express, Android Pay, Apple Pay, cash, MasterCard, Samsung Pay, and Visa.
Does Melt Shop have vegetarian options and a children's menu?
Yes, Melt Shop serves vegetarian options and has a children's menu available.
Is Melt Shop wheelchair accessible and does it have seating for dine-in customers?
Yes, Melt Shop has a wheelchair accessible entrance and provides seating for dine-in customers.
Can I order food from Melt Shop online?
Yes, you can order food from Melt Shop online at http://order.meltshop.com/menu/1006-roosevelt-ny.
What nearby places can I visit around Roosevelt Field Mall after dining at Melt Shop?
After dining at Melt Shop, you can visit nearby places such as Delicatessen and Grill for more dining options, Jamba Roosevelt Field Mall for smoothies and juices, and Godiva Chocolatier for chocolates.
Are there shopping options near Melt Shop at Roosevelt Field Mall?
Yes, near Melt Shop you can shop at stores like adidas for sportswear, Oakley for eyewear and fashion accessories, and Banana Republic for clothing.
Is there a place nearby Melt Shop for fitness equipment?
Yes, Peloton - Garden City, a fitness exercise equipment retailer, is located nearby Melt Shop at Roosevelt Field Mall.