McDonald's

3.8
1176 reviews
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Business Details

400 Towne Drive, Fayetteville, NY
13066, United States
(315) 637-9050
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
400 Towne Drive, Fayetteville, NY
13066, United States

Hours

Reviews

3.8
1,176 reviews
5 stars
483
4 stars
296
3 stars
200
2 stars
76
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude or unprofessional behavior from staff, particularly management, leading to negative experiences.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or incorrect orders.

Cleanliness

Several customers noted poor cleanliness in the restaurant, including dirty dining areas and unsanitary conditions.

Positive Staff Interactions

Despite some negative feedback, there were also numerous mentions of friendly and helpful staff members who provided good service.

Long Wait Times

Customers expressed frustration with long wait times for orders, both in-store and at the drive-thru.
  • MM
    Martin Maroney
    Nov 7, 2025
    4.0
    Just another Mickey-D's.
  • JP
    Joseph Porpiglio
    Nov 4, 2025
    3.0
    Don't go at lunch time under staffed and very busy. Frys were old and not fresh.
  • JL
    jon lattari
    Nov 1, 2025
    4.0
    This McDonald's is hit or miss...
  • JL
    Jason Lamanna
    Oct 21, 2025
    1.0
    I tell you what I didn't like most about my visit, the managers attitude when I use promotional coupons that were legitimately given to me by family members who work for the owner. While standing in front of the register just after ordering, I could clearly hear the manager say "That guy really pisses me off!" To which I loudly replied "I do have ears! Excuse me, do you have a problem with me?" I repeated myself several times, but the coward behind the counter didn't address me at all. Maybe it's time for management to get a refresher course on public relations. If Grant, the owner, doesn't want promotions to be honored, maybe they should think before they hand them out. If I were the owner, I might consider reading some of these legitimate comments, and maybe consider who I would have in charge of my business. I certainly wouldn't pay employees $16/hour to insult my customers.
  • CB
    Chris Becker
    Oct 3, 2025
    1.0
    We purchased 3 big breakfasts back on 9/6 via the mobile app. The pancakes were hard and all of the hashbrowns were missing. I reached out through the app and received a boilerplate email with no further resolution. If you like missing and inedible food, this is the location for you.
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Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 400 Towne Drive, Fayetteville?

The restaurant is open from 5:00 AM to midnight Monday through Wednesday and Sunday; and until 1:00 AM on Thursday through Saturday.

When is the drive-through service available at this McDonald's location?

Drive-through hours are from 5:00 AM to midnight Monday through Wednesday and Sunday, and extended until 1:00 AM on Thursday through Saturday.