McDonald's

3.1
988 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17 Ernst Pl, East Aurora, NY
14052, United States

Hours

Reviews

3.1
988 reviews
5 stars
290
4 stars
180
3 stars
159
2 stars
87
1 star
272

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, with customers receiving wrong items or missing components.

Cleanliness

Numerous complaints were made about the cleanliness of the restaurant, including dirty tables and restrooms.

Staff Attitude

Several customers noted unprofessional and rude behavior from staff, particularly from management.

Food Quality

Feedback indicated that food was often served cold or poorly prepared, leading to dissatisfaction.
  • RM
    Robert Mock
    1 day ago
    1.0
    I was there yesterday with my eight year old niece. She ordered a kids meal; I ordered a Big Mac. When her kids meal arrived she looked at the burger and said, "Wow". There's. not meat on this." I took it back and they gave me another burger. We opened both and discovered the meat was very overcooked on her kid's burger and my Big Mac. This is ABSOLUTELY the worst experience I have ever had at McDonald. The staff was not very friends about the kid's meal with no meat, nor of both burgers being vastly overcooked. I highly recommend finding a Burger King over having anything to do with tis McDonald's! it was a disgusting experience. We will never return there.
  • NP
    Nicole Pixley
    6 days ago
    1.0
    This is the worst McDonalds I have ever been to. The staff is horrible. I cannot believe this place is in business
  • JK
    Jenna Kowtun
    Jan 1, 2026
    1.0
    The town of east aurora is nice, this location is not. Food, hours and service are inconsistent. Sometimes the food is good, other times its either wrong or inedible. Hours- closed with no notice. You order on the app, show up, and no ones home- bye bye money. Service is either incredibly nice or the person is angry at the world that they work a minimum wage job, no in between. Would not reccomend this location, save your money.
  • HH
    Heather
    Dec 29, 2025
    1.0
    If you have 45 mins to spare, to get the wrong order 90% of the time this is your place to go
  • JB
    Joshua Buchiere
    Dec 28, 2025
    1.0
    I would give zero stars if I could, avoid this McDonald’s at all costs. Placed an order for counter pickup, which was supposedly open, and found it closed when I got there. Waited in line for an hour and was told food was fresh. Do your self a favor and go somewhere else, anywhere else! The guy at the window was the night manager and was doing what he could under the circumstances, the GM of this place need to get their act together for this embarrassment of a franchise.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 17 Ernst Pl, East Aurora, NY?

McDonald's in East Aurora is open Monday to Thursday from 6:00 AM to 11:30 PM, Friday and Saturday from 6:00 AM to 8:00 PM, and Sunday from 7:00 AM to 11:00 PM.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers drive-through service with hours from 6:00 AM to 11:30 PM Monday through Thursday, extending to 12:30 AM on Friday and Saturday, and 7:00 AM to 11:00 PM on Sunday.