McDonald's

3.1
979 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17 Ernst Pl, East Aurora, NY
14052, United States

Hours

Reviews

3.1
979 reviews
5 stars
289
4 stars
181
3 stars
158
2 stars
86
1 star
265

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times for food, often exceeding 30 minutes, with many expressing frustration over slow service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, with many customers receiving items they did not order or missing items altogether.

Cleanliness

The restaurant was frequently described as dirty, with reports of unclean tables, floors, and bathrooms, contributing to a negative dining experience.

Staff Attitude

Several customers noted unprofessional and rude behavior from staff, including dismissive attitudes and lack of customer service.

Overall Experience

The overall sentiment was overwhelmingly negative, with many customers stating they would not return due to poor service, cleanliness, and food quality.
  • AA
    Aspyn Answeeney (Aspyn)
    5 days ago
    1.0
    The girl at the window said she was waiting on my food and I was sitting there for About five minutes And my food arrived cold. AND THE ORDER WAS WRONG WHEN I GOT HOME. I also asked for ranch sauce and she gave me sweet-and-sour!!!
  • MO
    Mark Oberer
    Nov 11, 2025
    3.0
    They didn't even try to make my cheeseburgers the way I requested. With just..."Pickles and mustard". And they easily shorted me on my French fries. I won't recommend this particular location for lunch meals to go😒
  • KG
    Kellie Sue Grabenstatter
    Nov 8, 2025
    1.0
    Very slow. Waited in drive through for 20 minutes at 6:20 in the morning then another 7 minutes to get my order.
  • CP
    Cameron Polanowski
    Oct 27, 2025
    1.0
    Absolutely terrible waiting for my food as I write this been here 45 minutes now I ordered 10 nuggets that’s bull I’m on break I don’t have time to wait. Mind you I ordered in the app 10 minutes before arrival. Not the only person in the lobby complaining and then a man came out from behind the counter and stood behind me and watched while I typed this place is terrible and that guy creeped me right out. You’d think being in a nicer location you’d have better employees
  • PW
    Penny Williams
    Oct 17, 2025
    1.0
    I want to give NO stars. I had an order to pick up and waited over 30 minutes and canceled it because it was not even started. No one checked on any customers in the lobby waiting. There was another group of customers waiting for food in there longer than me. When they got there food, there was issues. Items were put on the counter without saying who they were for so food items were touch by strangers trying to figure out if it was theirs. I watched the lady in the blue shirt get pissed yelling she needed a whole new bills box (looked like the bottom fell out) then got pissed and started ripping up the bad box and threw the pieces on the floor. After that she told people in the drive thru there would be a wait because they were short staffed. The whole time no consideration for us in the lobby. The tall young gentleman was trying his best but he was dealing with her melt down(and yes she was starting to have a melt down- she was looking flustered by her actions and body language) I have been a manager at a fast food restaurant and that is not acceptable behavior in front of customers. If she is like this all the time I see why she could be short handed. I wouldn't want to work with or for someone who can not keep their cool. And yes being a manager in fast food means you have to be willing to go with the flow and expect the unexpected. Oh and they cleared the screen for the lobby orders and printed out the receipts so their in lobby waiting times were not reading long wait times. Not the first time I have seen them do that at this location. If you can check the cameras and you will see.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 17 Ernst Pl, East Aurora, NY?

McDonald's in East Aurora is open Monday to Thursday from 6:00 AM to 11:30 PM, Friday and Saturday from 6:00 AM to 8:00 PM, and Sunday from 7:00 AM to 11:00 PM.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers drive-through service with hours from 6:00 AM to 11:30 PM Monday through Thursday, extending to 12:30 AM on Friday and Saturday, and 7:00 AM to 11:00 PM on Sunday.