Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
720 reviews
5 stars
253
4 stars
139
3 stars
135
2 stars
53
1 star
140
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Several customers complained about cold, stale, or poorly prepared food, with specific mentions of old fries and messy sandwiches.
Staff Behavior
While some customers praised friendly staff, others reported rude behavior from management and staff, particularly during busy times.
Cleanliness
There were multiple mentions of unsanitary conditions, particularly in the bathrooms and food preparation areas.
- LFLu Ferbet2 days ago1.0My complaint is not related to the food or the employees of this location. As we know in WNY, if you have the McD App and the Bills get a Sack there is an offer the next day for a free Big Mac when you spend $2. The next day after the Tampa Bay, which had a sack by D Jones.....the app did not show the offer, I went into the building to talk to and show my app to the cashier. They looked too....and said wow it doesn't show up. Then proceeded to tell me there was nothing they could do and to discuss with McD Customer Support. I have been going back and forth with them since and they seem to have no idea and are clueless. Has anyone else run into this issue? I told customer support to call the owner directly and stop playing games with a good customer. My next step is to call a local TV station. Multi Million dollar company giving a customer a hard time over a Big Mac........Mighty would never do this !!!!!!
- SJSummer JeffriesOct 23, 20251.0Be prepared to sit in line for no reason! Not including the horrible sewer smell
- NPNuggy PeepOct 3, 20251.0Hi, I came to your restaurant and ordered a fountain drink and it tasted moldy. Please clean out your ice machines, the fountain drinks taste like mold because there’s mold in the ice machine. (Former fast food worker)
- AAAudie AbbatoySep 27, 20251.0There was a young black gentlemen helping us at the window to get our food ready when we overheard another woman (his manager) yelling and screaming at him about an issue about him coming back from break late. It is understandable to reprimand an employee when needed but not while the line is already taking forever and within customers earshot. She needs to be trained how to treat her staff and do her job appropriately and effectively
- BSBrian ShumakerSep 24, 20252.0There was no one behind me I'm the drive thru but they had me pull to the spot for one single burger. He came out a couple minutes later and still no one was at the window so they're just having everyone pull out there for no reason other than laziness, wasting everyone's time.
Frequently Asked Questions About McDonald's
Where is McDonald's located in Depew, NY?
McDonald's is located at 5150 Broadway, Depew, NY 14043, USA.
What are the regular operating hours for this McDonald's location?
This McDonald's is open daily from 5:30 AM to midnight, except on Sunday when it opens from 6:00 AM to midnight.
Does McDonald's offer drive-thru service and what are its hours?
Yes, McDonald's has a drive-thru open from 5:30 AM to midnight every day, except Sunday when it opens at 6:00 AM.
Can I place an order for delivery from this McDonald's?
Yes, McDonald's offers delivery service daily from 5:00 AM to midnight, and until 1:00 AM on Friday and Saturday. You can order via their delivery URL.
What delivery and pickup services does this McDonald's provide?
They provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order from McDonald's using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store.
Are there any nearby fitness centers close to McDonald's?
Yes, Do It Right Sport and Fitness Solutions and Snap Fitness are nearby gyms where customers can work out before or after their visit to McDonald's.
What nearby places can I visit for beauty and grooming around McDonald's?
American Nail, Her Artistry Salon, Spa Nails, and Supercuts hair salons are close by, offering convenient beauty services near McDonald's.
Are there any nearby restaurants or cafes worth visiting around McDonald's?
Nearby dining options include the other McDonald's locations, Tim Hortons coffee shop, ZENSHI Handcrafted Sushi, Main Moon Chinese Restaurant, and T & C Liquors LLC.