McDonald's

3.5
3624 reviews
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Business Details

840 Atlantic Ave, Brooklyn, NY
11238, United States
(718) 783-5766
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
840 Atlantic Ave, Brooklyn, NY
11238, United States

Hours

Reviews

3.5
3,615 reviews
5 stars
1,299
4 stars
772
3 stars
603
2 stars
291
1 star
650

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong specifications.

Speed of Service

Customers frequently complained about long wait times for food, both for in-store orders and delivery.

Food Quality

There were mixed reviews on food quality, with some customers receiving cold or improperly prepared meals.

Management Issues

Several reviews suggested a need for better management and staff training to improve overall service.
  • DF
    Dillon Fields
    Nov 15, 2025
    1.0
    kiosks don’t work, nobody takes orders, bad
  • MM
    Mike Moore
    Nov 14, 2025
    1.0
    This has to be one of the worst McDonald's if not the worst. They have a drive through that is closed almost every time I pass through here. One time I went in and ordered on the kiosk thing, which I hate, I waited about 25 minutes for chicken nuggets. Me and about 30 people not joking are just standing there. Then they call my number, I say "that's me" the manager looks at me and just looks away. I then say "I think you just called my number" you would think the response would be "oh, what's your number" NOPE. It's the old, I'm just going to look away response. People here me and here me now, do not and I mean DO NOT GO HERE. The picture is actually from today
  • RA
    Rafael Antonio
    Oct 27, 2025
    1.0
    Ordered delivery the app would not let me say no mustard on my burger. It said call the restaurant because they do not accept special orders unless you call the place. They never answer the phone. This place has horrible customer service
  • MK
    M Koti
    Oct 25, 2025
    4.0
    This is the best McDonalds in New York City that I have been to. The staff are friendly and service was actually fast like a fast food joint should be. What?!!!
  • PA
    Pat Anderson
    Oct 14, 2025
    1.0
    This location needs new management and new staff, they are lazy and confused each and every time you come to this place. Dear owner your business is going downhill! I ordered online, order was not ready. It takes them 25 plus minutes to complete an online pick up order, why? And then the manager and cashier are angry at you for asking, what's up with your order. Close down rehire new staff or something. Make room for something better if you can't handle delivering quality service and food to this area. We don't need it. Please move along!
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open every day from 6:00 AM to 11:00 PM.

When is the drive-thru available at this McDonald's?

The drive-thru is open from 6:00 AM to midnight Sunday through Thursday and Sunday, and from 6:00 AM to 2:00 AM on Fridays and Saturdays.