McDonald's

3.5
1483 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
5121 5th Ave, Brooklyn, NY
11220, United States

Hours

Reviews

3.5
1,464 reviews
5 stars
547
4 stars
289
3 stars
233
2 stars
104
1 star
291

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiencing long wait times and incorrect orders.

Food Issues

Several reviews mentioned missing items, incorrect orders, and food quality concerns, including cold and poorly prepared items.

Cleanliness

Customers expressed dissatisfaction with the cleanliness of the restaurant, particularly the bathrooms and dining areas.

Accessibility

There were complaints about limited seating and restricted access to certain areas, including the bathroom, which frustrated many patrons.

Positive Experiences

Despite the negative feedback, some customers noted friendly staff and enjoyable food, indicating that experiences can vary.
  • AK
    Ani K
    1 day ago
    1.0
    The food was good, but the attitude of certain staff members was very rude.
  • DM
    Daisy Mendoza
    3 days ago
    4.0
    It gets busy because there is so many people waiting but I went in the afternoon so thats probably why.
  • X_
    XxfiregirlxX ._.galaxy
    Nov 11, 2025
    1.0
    Their workers are so insanely incompetent. People have been waiting 20+ minutes at the till only for the workers to just ignore them?? The workers are just wandering aimlessly while people are waiting to pay with cash. Genuinely don’t come here if you want to pay with cash because it clearly the workers will just ignore even if there is no one waiting for mobile orders. Talking about “oh wait at the till to pay,” I’ve been waiting 20 minutes already????
  • MV
    Melissa Vasquez
    Nov 10, 2025
    1.0
    The staffs are always rude and miserable. The staff see you standing there and don’t even bother to ask if you need help. Then when you ask for your food, it’s been there for so long, that the food is cold. Worst McDonald’s in Sunset Park!
  • AA
    AbeSwavay
    Nov 4, 2025
    5.0
    I just ate the best and most freshest hamburger from McDonalds that I’ve ever eaten in my life omg! The server was a very nice Asian woman as well thank you staff keep up the great work!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5121 5th Ave, Brooklyn?

McDonald's is open daily from 7:00 AM to 11:00 PM.

What are the drive-through hours for this McDonald's location?

The drive-through is open every day from 7:00 AM to 11:00 PM.