Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Feedback indicates a significant number of complaints about rude and unhelpful staff, with some positive mentions of friendly employees.
Wait Times
Numerous reviews highlighted long wait times for orders, both in-store and at the drive-thru, often exceeding reasonable expectations.
Cleanliness
While some customers noted cleanliness, others reported messy conditions and issues with the overall environment.
Food Quality
Mixed reviews on food quality, with some praising it while others criticized it for being greasy or poorly prepared.
JL
Joey Lin
2 days ago
1.0
Super super bad service and the staffs are very very rude….i will give zero star if I could and never coming back…..
SL
Sean Lynch
Nov 14, 2025
1.0
I ordered 2 happy meals for my kids, they both love sweet and sour sauce so I made sure to order it with their meals and even ordered 2 extras just in case. I received 0 packs of sauce with my order. This is absolutely shameful on the employees part, if they're out it should be noted on the mobile app, but if they just forgot that's pure incompetence. Shame.
YS
Yura Smirnov
Nov 13, 2025
5.0
Here, amid the creative hum of Kensington, the Quarter Pounder Deluxe feels like an artisanal interpretation of Americana. The tomato, ripe and commanding, introduces a burst of acidity that frames the subtle fattiness of the beef, while the bun — slightly sweet, impossibly soft — provides a stage of textural harmony. The experience borders on epicurean meditation, proving that even mass dining can aspire to the sublime.
OK
Oleksandr Kryvosheiev
Nov 9, 2025
1.0
В восемь утра у них нет горячего кофе . Только холодный
JJ
Joan
Oct 25, 2025
1.0
This location is local for me but terrible enough that I typically drive to another location. 8 out of 10 times, they provide and incorrect order. There have been many times that they forget sauce for chicken nuggets or toys with a happy meal and I have to go back. Also, I recently went and ordered a mcgriddle and was provided with a biscuit instead (i ordered via drive thru). I went back to the drive thru and tols them I got the wrong breakfast sandwich. The person at the drive thru immediately got defensive and said I ordered what was given to me. I do not eat biscuits, so i am absolutely certain that I did not order a biscuit. I am 9 months pregnant, trust me I know what I ordered bc I thought about it since the second I woke up. The worker asked me to pull up to the window and I handed the biscuit back (im not looking for free food), he snatched it from my hand and I literally told him I want a refund, again he did not listen and brought me a mcgriddle. I said I asked for a refund not the sandwich. He again argued with me, I said please just give me a refund. The manager came over not saying a word, I told her the employee is rude and instantly argued when all I said was I got the wrong sandwich. She didn't respond and processed the refund and ignored my oral complaint about the employee. Employee and supervisor are rude, no customer service skills and are upset because they themselves made a mistake.
Why did I ask for a refund rather than taking the mcgriddle? i am 9 months pregnant and rather than arguing with a rude employee who automatically jumped down my throat, I just wanted a refund so I can go to a different location since I would be passing another mcdonalds within the next 10 mins.
This location needs to realize that their employees do not like to take accountability for messing up. It's ok to mess up an order but it's not ok to be rude.