McDonald's

3.6
2090 reviews
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Business Details

1380 Broadway, Brooklyn, NY
11221, United States
(718) 573-8797
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1380 Broadway, Brooklyn, NY
11221, United States

Hours

Reviews

3.6
2,090 reviews
5 stars
808
4 stars
464
3 stars
336
2 stars
139
1 star
343

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude and dismissive behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

Some customers noted cleanliness and a pleasant atmosphere, while others mentioned issues with hygiene and maintenance.

Speed of Service

Many reviews highlighted slow service times, particularly during busy hours, impacting overall customer satisfaction.

Food Quality

Food quality received mixed feedback; some enjoyed fresh items while others reported stale or poorly prepared food.
  • TB
    Tatiana Bell
    Nov 2, 2025
    3.0
    Do I have to check my bag before I leave every McDonald's? This is the third order I've placed at a third McDonald's in the area where I live and I'm missing something every time.
  • JS
    Jack Singer
    Oct 20, 2025
    5.0
    Excellent location! Really great customer service. There was a problem with the McDonald’s app and my order got lost but they helped me work it out I was very grateful!
  • SB
    Steven B
    Oct 14, 2025
    5.0
    Friendly staff. The fries were hot and super salty. So good. ♥️
  • RR
    RenDizz
    Sep 27, 2025
    1.0
    Today, around 3:45 a.m. at the McDonald’s on Palmetto Avenue (Gates Station, Brooklyn) I had a very disappointing experience with the supervisor/manager on duty. I went to pick up an order, and even though the store closes at 4:00 a.m. and there were still cars being served in the drive-thru, she refused to take my order in a very rude and hostile manner. I politely explained the situation and even lined up as if I were in a car, but her response was unnecessarily aggressive. I don’t expect special treatment, but I do expect a minimum level of respect and professionalism towards customers. I hope McDonald’s management reviews this case, as this is not the image people should have of the brand.
  • EL
    eric lopez
    Sep 24, 2025
    1.0
    They didn't pack my food correctly. Everything was put in one bag. I questioned why tge packed it tgat way i couldn't verify my order and the girl who was in the drive through window was very rude. So i left to get away from the rudeness and i realized they Forgot some items like the 20 piece deal with the cheeseburgers. A foot ball deal. It was supposed to be packed in it's own carton. A had to return To retrieve my order . This is the worst ever .McDonald's has to do better.!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1380 Broadway, Brooklyn?

McDonald's is open 24 hours a day, 7 days a week at 1380 Broadway, Brooklyn, NY.

Does this McDonald's location offer delivery and curbside pickup services?

Yes, this McDonald's location offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.