Dunkin'

3.7
378 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8925 Avenue D, Brooklyn, NY
11236, United States

Hours

Reviews

3.7
378 reviews
5 stars
152
4 stars
95
3 stars
55
2 stars
23
1 star
53

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple customers reported unsanitary conditions, including dirty floors and unwashed hands of staff.

Customer Service

There are frequent complaints about rude and unprofessional staff, with some customers experiencing poor service and attitude.

Order Accuracy

Many reviews mention incorrect orders and issues with mobile orders, leading to customer dissatisfaction.

Product Availability

Customers noted that the store often runs out of popular items, including donuts and specific drink options.

Mixed Experience

While some customers praised friendly staff and good coffee, others had negative experiences, indicating inconsistency in service quality.
  • JW
    J W
    1 day ago
    5.0
    I am really surprised to read all these negative reviews. My experience at this Dunkin Donut was one of the best. The manager and the associates were very professional and attentive. As a customer I felt very welcomed and appreciated. The best part of the visit was the tea. It was one of the best, just like how my mama would make it. The donuts and egg sandwich were on the money and hit the right spots. I will definitely be returning to this Dunkin Donut whenever I crave good breakfast and friendly customer service. Unfortunately some customers think they are in their own kitchen giving special orders and when it doesn't meet their expectations they start complaining.
  • BF
    Bianca Francis
    Dec 19, 2025
    1.0
    This Dunkin is Trash the whole team needs to be rehired been working in this plaza for over 7 years and going to this location for so long and the people that they hire managers and regular associates included always unprofessional nasty attitude not doing there job right will have arguments with the customers and today was my final straw with putting up with there unprofessional behavior like I get it the community ain't the nicest but still have some pride for the job that you have and better work ethic service is terrible the owner and the workers should feel shame for how they conduct themselves at this location.
  • TN
    Tamisha Nicholls
    Nov 2, 2025
    1.0
    Placed an online order and to my surprise a 🪳 ROACH was inside the Matcha latte. Called the restaurant to complain and they’re acting as if they cannot hear what I am saying. 🤮🤢🤮🤢🤢🤮
  • TT
    Trev
    Aug 18, 2025
    1.0
    I am confused how they got a letter A for their business! I went inside to grab something and before the lady came to assist me and take my order she was handling the dirty cleaning bucket and all. I really watched her to see what she was going to do. She came- asked for my order, and then proceeded to serve me (disgusting). I asked her if she’s not going to wash her hands she was just handling the dirty things with. She did, then came back with her hands wet and had it all over the cup and lid as she continued to prepare my order and she had no qualms or bones about it. Needless to say, I cancelled the order. #How’s that sanitary!? 🤢
  • MF
    Malaika Foster
    Aug 12, 2025
    1.0
    They suck! The new cookie dough drink that’s there the lady botched my drink and it’s disgusting! And when I went to get my money back she refused the drink was full yall! I took a sip and said it wasn’t it and asked politely if she can just return this and give me my money back.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Brooklyn, NY?

Dunkin' in Brooklyn, NY is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location in Brooklyn offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.