Dunkin'

3.4
562 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brooklyn, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2168 86th St, Brooklyn, NY
11214, United States

Hours

Reviews

3.4
562 reviews
5 stars
218
4 stars
112
3 stars
59
2 stars
32
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with their interactions.

Cleanliness

Several customers reported unsanitary conditions, including sightings of roaches and dirty tables, contributing to a negative perception of the establishment.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Speed of Service

Customers frequently mentioned long wait times and slow service, particularly during busy hours.

Product Quality

Feedback indicated that the quality of food and beverages was inconsistent, with complaints about stale donuts and poorly made coffee.
  • SY
    Shaxzoda Yuldosheva
    Nov 15, 2025
    1.0
    The saleswoman was so rude that I will never come here again.
  • SA
    Syed Abbas
    Nov 11, 2025
    1.0
    The service is extremely bad. There's an attendant, who has long hair, who doesn't want to sell donuts; he wants to lecture and argue with customers. I pointed to the donuts I wanted, and he tried to force me to say the specific name of each donut or else he wouldn't take the order. He's extremely rude and unprofessional. I won't go back there and I don't recommend it!
  • MB
    marsh Bonny
    Oct 17, 2025
    5.0
    Great funny guys. They know their job and remembers what i get on a regular. They run the store great. Give them a raise
  • GT
    Giorgi Tatuashvili
    Sep 12, 2025
    1.0
    Awfully. Very rude young lady. Gross.
  • ES
    Eliza Serrano
    Aug 3, 2025
    1.0
    Try to order a specialty drink( cookie dough ice coffee). Lady at the register flat out said the machine is broken. I should’ve known this was a bad choice to go to Dunkin Donuts when the Dunkin Donut shop is empty.

Frequently Asked Questions About Dunkin'

What are the regular business hours for Dunkin' in Brooklyn, NY?

Dunkin' in Brooklyn, NY is open Monday to Sunday from 5:00 AM to 8:00 PM, except Wednesday when it closes at 7:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.