McDonald's

3.3
575 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12755 Broadway, Alden, NY
14004, United States

Hours

Reviews

3.3
575 reviews
5 stars
170
4 stars
120
3 stars
103
2 stars
58
1 star
124

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported that the food is often cold, stale, or poorly prepared, with frequent complaints about fries and sandwiches.

Service Issues

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty tables and unsanitary conditions.

Inconsistent Experience

Customers experienced a mix of good and bad visits, with some praising the staff and service while others expressed frustration with mistakes and attitude.

Operational Hours

Several reviews mentioned confusion regarding the restaurant's hours, with reports of early closures and locked doors despite posted hours.
  • RD
    Ruth Dembinski
    Nov 4, 2025
    3.0
    Rarely can get the drinks we want as the machines are usually out of service
  • EH
    Erin Holt
    Nov 3, 2025
    1.0
    I went through the drive thru on Sunday around 10am. The speaker wasn't working very well, but I heard the girl confirm that I ordered a number 1 (egg mcmuffin meal). I got to the window and she told me I owed $4 and change. I said that couldn't be my order as I had ordered a meal. She looked at the screen confused and said she didn't have my order. She was very blase about it and said she just didn't put it in. She did say it would be out shortly. I said okay, thank you. I don't know what happened, but when I went to open up my bag and eat my meal, the sandwich had just been thrown in the bag- no wrapper or anything. The different parts of the sandwich were strewn around the bottom of the bag and all parts of the sandwich were cold. The english muffin hadn't even been toasted. It was horrible and a complete waste of money.
  • MM
    Marjoe Milliner
    Oct 26, 2025
    2.0
    Fries were good. Fish sandwich was cold all the way through.
  • JS
    Jason Saniewski
    Sep 14, 2025
    5.0
    It's mcdonalds
  • LW
    Lauren Whitlow
    Sep 5, 2025
    2.0
    Every time I come this McDonald’s, we are given food that seems as if it’s been sitting for DAYS. Do better

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Alden, NY?

McDonald's in Alden, NY is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to midnight on Friday and Saturday.

What are the delivery hours for McDonald's in Alden?

Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.