Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,417 reviews
5 stars
868
4 stars
441
3 stars
369
2 stars
222
1 star
517
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many customers reported issues with food quality, including old, cold, or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
Order Accuracy
A recurring theme was the frequent mistakes in orders, with many customers receiving incorrect items or missing components.
Speed of Service
Customers consistently noted slow service, particularly in the drive-thru and lobby, with some waiting excessively long for their orders.
- JJJose Reyes JrNov 15, 20251.0Bad customers service waited 1hr for food on curbside
- YAYoungFredo Never Broke AgainNov 13, 20251.0I took a bite of my burger and there was a STRING or hair omg I couldn’t belive my eyes !!! Also there was small rouches coming out my spicy last time I got food from there
- PAPaul AllenNov 10, 20251.0Askd for 2 meal deals while i was on break and i ask for them fres, i waited in the front they gave me re greased fries and probably reheated patties then i called after work because i didnt have tike to do that by the time i got back to work. When one of the ladies maybe a manager or somthing idk answered i explained to her what happened. She said do you have recipe. I said no but I used my app so it should he in your system and she said no i need the recipe. Then I asked her to clariy if the app does any monitoring or anything and before i got out my full question she hung up. I called again because i thought it dropped then it rang once then disconnected. I feel insanely disrespected and McDonalds is over with in my book this happened. November 10th 2025 at 5:25. So if management looks at this your staff are just hanging up on people and if you review the call you will see i was being polite.
- DMDestiny McCaskeyNov 8, 20251.0I asked for sauce multiple times and I even got a confirmation that it was in my bag so I didn't feel the need to check i get home and there was no sauce how can you mess up 3 times in a row..
- EEEmilyOct 22, 20251.0Terrible customer service. I came through the drive thru and the girl didn’t hear me say my order correctly and the manager Kimberly told me I had to drive all the way back around into the drive thru to order more food. When there was already a really long line. As the rest of my food gets cold.
Frequently Asked Questions About McDonald's
What are the operating hours for this McDonald's location in North Las Vegas?
This McDonald's is open 24 hours a day, 7 days a week.
Is the McDonald's on 911 East Cheyenne Avenue open for drive-thru service all day?
Yes, the drive-thru is open 24/7 at this location.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 with options for same-day and no-contact delivery.
How can I place an order for pickup or delivery from this McDonald's?
You can order via the McDonald's App, their delivery website, or the smart link provided for online ordering.
What types of payment does this McDonald's accept?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have Wi-Fi and mobile ordering services?
Yes, it offers Wi-Fi, mobile ordering, mobile offers, gift cards, and McDelivery services.
What is the address and contact number for this McDonald's in North Las Vegas?
The address is 911 East Cheyenne Avenue, North Las Vegas, NV 89030. The main phone number is +1 702-639-0801.
Are there any convenient gas stations near this McDonald's?
Yes, nearby there is a 7-Eleven convenience store and gas station, Sinclair Gas Station, and Morton’s Travel Plaza which can be useful for refueling before or after your visit.
What other food options are near this McDonald's?
Nearby food options include Subway sandwich shop, Dreyers of Las Vegas ice cream shop, Haagen-Dazs Ice Cream Distributor, Don Tortaco Mexican Grill, Fox's Pizza Den, and Roberto's Taco Shop.
Are there any parks or travel-related places near this McDonald's where I can visit?
Yes, Valley of Fire park is nearby, as well as the Sunrise Inn motel and travel agencies like Comedy On Deck Tours, providing convenient options for visitors wanting to explore or stay overnight.