Dairy Queen Grill & Chill - Seasonally Closed

3.9
325 reviews

About

Fast Food RestaurantIce Cream Shop
This location is closed for the season.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill - Seasonally Closed
376 11th St, Elko, NV
89801-3984, United States

Hours

Reviews

3.9
325 reviews
5 stars
154
4 stars
75
3 stars
49
2 stars
12
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times and poor service, with some staff being rude or inattentive.

Food Quality

While some customers enjoyed the food, others experienced issues with incorrect orders and inconsistent quality.

Ice Cream Experience

The ice cream received positive feedback for taste, but there were complaints about portion sizes and service related to ice cream orders.

Operational Challenges

Customers noted the inconvenient setup of separate lines for food and ice cream, as well as issues with staffing and hours of operation.

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported negative interactions.
  • AD
    Angela Douglass
    Oct 25, 2025
    1.0
    Awful experience. I love when this place opens in summer but this summer I only went a few times and it has been full of disappointment: Tonight being the worst. There was one person ahead of me waiting for their order and a door dash person who showed up after I had already been waiting for 30 minutes. I ended up waiting for over 40 minutes to get my order, when I got home and opened my burger most the toppings were thrown on the side not even on the burger. The employee interaction wasn’t friendly or helpful. I don’t think I will spending my time or money there again, used to be great but has really declined.
  • BT
    BeckyAurora Thompson
    Sep 30, 2025
    4.0
    If you want ice cream you order it on the left side of the building & if you want food you order it on the right side of the building. It wasn't on the menu, but I was able to get a dilly bar. Same with hot dog- wasn't on the menu but the lady said I could get one. 4 tables outside, I didn't see a bathroom.
  • BG
    Ben Gonzales
    Sep 30, 2025
    1.0
    Showed up shortly after opening. No other customers. Stood at the windows for 5 min with no one offering to take an order or noticing i was even there, including the lady out front sweeping. Left without ordering. Lady at the windows throwing up arms as a drove away. Terrible service!! Bring old owners back!!!
  • JJ
    Jazmin James
    Sep 14, 2025
    1.0
    My husband and I came to get a door dash and the worker at the ice-cream side had headphones in and completely ignored us for over 15 minutes, we tried to get her attention multiple times. We finally got her attention when another set of customers got their ice-cream and then she had an attitude when we asked for the door dash
  • CH
    Chris Haynes
    Aug 31, 2025
    5.0
    In a word? Magical. From the moment I stepped foot onto the newly redone concrete to the moment I left with my free dilly bar from the survey on the receipt I do not believe another sensory experience will surpass the time I spent here for as long as I exist on this mortal coil. The orange cream shake transported me to simpler times evoking an emotional response with the perfect balance between incredibly refreshing and strong flavors of what I can only imagine is derived from the portokalia maleme chanion kritis grown in Chania Greece and the full, rich, smooth and cold cream of I don't know where. The incredibly friendly and helpful team tell me this is a seasonal item and it will be replaced with a pumpkin spice shake. I will mourn the orange cream shake and have fantastical dreams of what the pumpkin spice shake will be, I will return daily and be the first in line to try it.

Frequently Asked Questions About Dairy Queen Grill & Chill - Seasonally Closed

Is the Dairy Queen Grill & Chill at 376 11th St in Elko currently open?

This Dairy Queen location is closed for the season and not open at this time.

What are the operating hours for this Dairy Queen location?

This location is closed all days of the week for the season with no current operating hours.