Numerous customers reported long wait times and poor service, with some staff being rude or inattentive.
Food Quality
While some customers enjoyed the food, others experienced issues with incorrect orders and inconsistent quality.
Ice Cream Experience
The ice cream received positive feedback for taste, but there were complaints about portion sizes and service related to ice cream orders.
Operational Challenges
Customers noted the inconvenient setup of separate lines for food and ice cream, as well as issues with staffing and hours of operation.
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported negative interactions.
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Angela Douglass
Oct 25, 2025
1.0
Awful experience. I love when this place opens in summer but this summer I only went a few times and it has been full of disappointment: Tonight being the worst. There was one person ahead of me waiting for their order and a door dash person who showed up after I had already been waiting for 30 minutes. I ended up waiting for over 40 minutes to get my order, when I got home and opened my burger most the toppings were thrown on the side not even on the burger. The employee interaction wasn’t friendly or helpful. I don’t think I will spending my time or money there again, used to be great but has really declined.
BT
BeckyAurora Thompson
Sep 30, 2025
4.0
If you want ice cream you order it on the left side of the building & if you want food you order it on the right side of the building. It wasn't on the menu, but I was able to get a dilly bar. Same with hot dog- wasn't on the menu but the lady said I could get one. 4 tables outside, I didn't see a bathroom.
BG
Ben Gonzales
Sep 30, 2025
1.0
Showed up shortly after opening. No other customers. Stood at the windows for 5 min with no one offering to take an order or noticing i was even there, including the lady out front sweeping. Left without ordering. Lady at the windows throwing up arms as a drove away. Terrible service!! Bring old owners back!!!
JJ
Jazmin James
Sep 14, 2025
1.0
My husband and I came to get a door dash and the worker at the ice-cream side had headphones in and completely ignored us for over 15 minutes, we tried to get her attention multiple times. We finally got her attention when another set of customers got their ice-cream and then she had an attitude when we asked for the door dash
CH
Chris Haynes
Aug 31, 2025
5.0
In a word? Magical. From the moment I stepped foot onto the newly redone concrete to the moment I left with my free dilly bar from the survey on the receipt I do not believe another sensory experience will surpass the time I spent here for as long as I exist on this mortal coil.
The orange cream shake transported me to simpler times evoking an emotional response with the perfect balance between incredibly refreshing and strong flavors of what I can only imagine is derived from the portokalia maleme chanion kritis grown in Chania Greece and the full, rich, smooth and cold cream of I don't know where.
The incredibly friendly and helpful team tell me this is a seasonal item and it will be replaced with a pumpkin spice shake. I will mourn the orange cream shake and have fantastical dreams of what the pumpkin spice shake will be, I will return daily and be the first in line to try it.
Is the Dairy Queen Grill & Chill at 376 11th St in Elko currently open?
This Dairy Queen location is closed for the season and not open at this time.
What are the operating hours for this Dairy Queen location?
This location is closed all days of the week for the season with no current operating hours.
Where can I order food or treats from this Dairy Queen location?
Although this location is seasonally closed, you can order online through their official website at https://www.dairyqueen.com/en-us/order/pickup/n/11015/.
What types of food and treats does this Dairy Queen location offer?
They specialize in Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, and shakes & malts.
Is the Dairy Queen at 376 11th St family friendly and accessible?
Yes, the location is family-friendly, good for kids, has outdoor seating, indoor seating, and is wheelchair accessible.
What nearby places can I visit before or after visiting Dairy Queen at 376 11th St?
Nearby you can visit Maverik Adventure's First Stop for fuel, The Meraki Beauty Lounge or Peachy Beauty by Jenna for beauty services, and Quiznos for additional dining options.
How can Maverik Adventure's First Stop near Dairy Queen help me during my visit?
Maverik Adventure's First Stop is a gas station and convenience store nearby, ideal for fueling up your vehicle or grabbing snacks before or after your Dairy Queen visit.
Are there any beauty and spa services near the Dairy Queen on 11th St?
Yes, options like The Meraki Beauty Lounge, Peachy Beauty by Jenna, Mason Dunlap Cosmetology, and Dapper & Divine Salon, Tattoos, & Piercings are all located nearby for beauty and spa needs.
Is there seating available at this Dairy Queen location?
Yes, this location offers both indoor seating and outdoor seating areas for customers.
How can I keep updated about deals and rewards from Dairy Queen at this location?
You can use Dairy Queen's mobile ordering and rewards through their app, which offers mobile deals and helps you stay updated.