Dunkin'

Reviews

• VP

  Vijay Patel

  Oct 21, 2025
  1.0
  The customer service is very poor. They don't care about the customers. The employees working there, are not trained for good customer service. Always need to ask for napkins, ketchup, salt. I had a bad experience with a lady working there. She charged my gift card, and it was the last remaining amount on the card so I throw it in garbage once she charged on machine. Later on the lady employee came and told me that somehow it was not charged. I confirmed with her before throwing the card in the garbage container. I was so pissed off. I paid from my other card. The lady had no regret about that. She could wave the charges as it was her fault. But she didn't say even sorry.
• DP

  Dishit Patel

  Oct 20, 2025
  2.0
  On my last couple recent visit expecting a smooth experience, but was disappointed by the lack of attention to basic customer needs. Condiments like sugar, salt, pepper, and napkins weren’t provided unless I asked—twice. These essentials should be readily available or automatically included with orders, especially for takeout.
• CP

  Chirag Patel

  Oct 8, 2025
  1.0
  I've noticed on several recent visits that basic condiments like napkins, salt, and pepper are not included with food orders. They don’t keep them out at the pick up counter. Every time , customer has to wait in line again to get these items, which is frustrating and slows down the process, especially when in a hurry.
• RR

  Robyn

  Mar 6, 2024
  2.0
  I wanted to like them since they're so convenient, but they almost never get an online order right. If an add-on that costs extra $ is unavailable, they just don't add it but also don't refund you. Quick service though, but I guess that'll happen when you're skipping steps. If you work at njdot, just buy from the caf, go to the nearby Dunks, or the Wawa down the road :(

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