Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and poor customer service, with many expressing frustration over repeated mistakes.
Food Quality
While some customers found the food acceptable, many complained about cold, stale, or poorly prepared items, indicating a decline in food quality.
Cleanliness
Several reviews mentioned dirty conditions, including sticky tables and unsanitary areas, contributing to a negative dining experience.
Staff Behavior
Numerous customers noted unprofessional and rude behavior from staff, which exacerbated their dissatisfaction with the service.
Management Concerns
There were calls for better management and training, as many felt that the staff was disorganized and lacked proper oversight.
AA
Aidan
Nov 8, 2025
1.0
manager is unfit for the job. being rude to every customer because he is short staff.
BN
Brendan Nolan
Oct 25, 2025
2.0
The people working there seem friendly, but definitely don't listen to a word of your order. They hear what they want and give you whatever is already made.. it's aggravating because they'll never miss an opportunity to charge you extra for anything specific that you order, but then they give you whatever is already made.. I don't get it. They even go as far to print out the specifics that you ordered and put the sticker on the wrapper.. but when you open it, none of the specifics are included..
Sick of getting charged twice the price for a regular burger, just to get none of the things I order.
This literally happens 9 out of the 10 times I come here..
RW
Ruthann White
Oct 24, 2025
3.0
Ordered a double cheeseburger no cheese, wrapper says it, open it has Cheese!! Happens a lot. Other morning tried to order sausage egg McMuffin, and ice tea. Guy cut me off didn't hear tea part. Got a muffin and sausage patty only! No egg. I know their busy in morning but listen. And they tend to go to first line more. I was on second line and they took 3 from the first line who came after me. 😡
DB
Deby B
Oct 18, 2025
1.0
Three of us went in to eat at 1:30 we each had a sandwich, a french fry and a drink, and it took them 20 minutes to get our food ready and then when it was ready, it was just sitting there on a cart waiting for someone to bring it to us Unbelievable fast food is not fast food anymore.
RP
Ryan P
Oct 18, 2025
1.0
Not only did it take 3 of us standing their for anyone to notice us, but finally when someone said something to us, they said “we will be right with you,” then waiting another 5-7 minutes before helping anyone. I ordered through the kiosk luckily, and I ordered a medium fry and a medium sweet tea. After about 10 minutes, my order was called and I was told they were waiting on the sweet tea, except I didn’t get sweet tea, I got normal unsweetened tea. You’re better off going 5 minutes down the road to bayville.