Dunkin'

3.5
201 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jersey City, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
30 Mall Dr W, Jersey City, NJ
07310, United States

Hours

Reviews

3.5
201 reviews
5 stars
80
4 stars
43
3 stars
18
2 stars
8
1 star
52

What are people saying?

AI-generated from recent customer reviews

Coffee Quality

Customers frequently praised the coffee for its rich taste, but there were complaints about inconsistency and poor preparation.

Staff Behavior

Many reviews highlighted rude and unprofessional staff interactions, with several customers reporting negative experiences with service.

Cleanliness Issues

Numerous customers noted unsanitary conditions in the store, including dirty tables and unhygienic staff.

Order Accuracy

There were multiple complaints about incorrect orders and poor attention to customer requests, particularly with mobile orders.

Service Speed

While some customers appreciated quick service, many others reported long wait times and inefficient staff.
  • CU
    Cons umer
    1 day ago
    1.0
    ‼️ LAWSUIT waiting to happen‼️ SAFETY HAZARD ‼️POORLY MANAGED ‼️ COFFEE SERVED DANGEROUSLY HOT! with actual STEAM POURING OUT! NOT SAFE! For reference: coffee is as hot as boiling water for tea. Tea is expected to be that hot. coffee is NOT! CLEARLY THEY DO NOT KNOW HOW TO CONTROL THE TEMPERATURE ON THE MILK STEAMER ! Other Dunkin locations make coffee at a safe temperature. THIS ONE DOES NOT! STAFF NEED TO BE RE-TRAINED! ALL IT TAKES IS ONE CUSTOMER TO ACTUALLY GET BURN FOR A LAWSUIT! FIX THIS !
  • TB
    T Bhattacharjee
    Nov 11, 2025
    4.0
    Dunkin never fails to deliver a good cup of coffee! The taste is rich and consistent every time. Tried Dunkin’s Toasted White Chocolate Iced Signature Latte (holiday menu 2025) and absolutely loved it! It’s rich, smooth, and has just the right touch of sweetness with that cozy toasted flavor. Tastes like the holidays in a cup ☕️ . I always look forward to their holiday collection every winter — it never disappoints! The staff is quick and friendly, and my order is always ready on time. Sometimes the taste can vary depending on who’s making it, but overall it’s reliable and great for a quick caffeine fix!
  • UP
    Usha Patel
    Aug 21, 2025
    1.0
    Hi my hot chocolate not good like test water I am coming every time but this time not good Thanks
  • AD
    Apoorv Dixit
    Aug 4, 2025
    1.0
    The staff is rude to customers
  • HC
    Hungry Cheetahs
    Aug 2, 2025
    1.0
    Worst customer service. They can’t even void an item and was asking for me to pay for something I don’t want. And was frustrated when I said I’ll just it online . Better change the employee there.

Frequently Asked Questions About Dunkin'

What are the hours of operation for this Dunkin' location in Jersey City, NJ?

The Dunkin' at 30 Mall Dr W in Jersey City is open Monday to Friday from 5:30 AM to 8:30 PM, Saturday from 5:30 AM to 8:30 PM, and Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this location offers both delivery and curbside pickup services.