McDonald's

3.6
869 reviews
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Business Details

260 NJ-23, Franklin, NJ
07416, United States
(973) 827-2557
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
260 NJ-23, Franklin, NJ
07416, United States

Hours

Reviews

3.6
869 reviews
5 stars
352
4 stars
195
3 stars
127
2 stars
50
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor service from staff, including rudeness and lack of acknowledgment.

Food Quality

While some customers enjoyed the food, many complained about cold items, missing components, and overall dissatisfaction with the quality.

Cleanliness

The restaurant was noted for being clean in some reviews, but others mentioned that bathrooms and dining areas needed more frequent cleaning.

Staff Attitude

Feedback varied significantly regarding staff demeanor, with some praising friendly service while others reported disrespectful and unprofessional behavior.

Mobile Ordering Issues

Several customers experienced problems with the mobile ordering system, including missing order numbers and confusion at pickup.
  • AV
    Adrian Vlcko
    1 day ago
    3.0
    It's a McDonald's.
  • SS
    Saylor
    Jan 1, 2026
    1.0
    We got here before a bunch of people and it was a 20 minute wait for 6 items. They also got a DoorDash order of 6 bags done before us too.
  • IS
    Idle Snake
    Dec 30, 2025
    1.0
    Told to pull around front to wait 30+ minutes. If I wanted to sit down and wait for my food id go to an actual restaurant instead of ordering shitty burgers with 1000 calories
  • LB
    Layla Barns
    Dec 13, 2025
    1.0
    everytime i come here the employees are so miserable, always missing food i ordered, fries are cold. came a couple days ago still very upset. I wasn’t greeted it was just what do you want.. jeez.. okay.. i placed my order (it was a mcchicken $5 meal deal, not very hard) i asked how much it was at the first window (because i didn’t know how much change to give) the girl said what? i repeated myself.. she gave me attitude and asked what are you saying??… i speak perfect english so i don’t know what her problem was, mind you i was talking normal volume… i was fed up at this point by the rudeness and how miserable she was, came to second window finally and the guy hesitated to give my order, he kept on looking at it and after a couple seconds he gave it to me.. i should have known it was wrong. because it was. no chicken nuggets and barely any fries. (later on realized fries were cold) went back after noticing. jeez it’s almost like it’s there job to make sure it’s all there.. guess not. this has happened so many times, please do your job and make sure my food is all there so i don’t have to come back to all these miserable people. this goes for everyone, we are all sick of it but i’m not going to worry about that because i will not be going here anymore.
  • JN
    John Mc Namara
    Dec 2, 2025
    5.0
    Great as always!
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Franklin, NJ?

McDonald's in Franklin, NJ is open for dining daily from 6:00 AM to 11:00 PM.

What are the delivery hours for McDonald's in Franklin, NJ?

Delivery is available Monday through Thursday and Sunday from 6:00 AM to 10:30 PM, and Friday and Saturday from 6:00 AM to 11:30 PM.