McDonald's

Reviews

• KW

  Kendrick Williams

  1 day ago
  1.0
  My customer service experience was acceptable, but the quality of the food was extremely disappointing. I initially assumed the black substance on my burger came from the grill, but it was clearly something from the ground. I felt completely disrespected, and I didn’t even bother returning the food because I no longer wanted anything to do with that place. The sandwiches weren’t wrapped properly—the paper was already open when I received the bag. I usually try not to complain, but this was unacceptable. I would rate this establishment zero out of five stars, and I plan to file a formal complaint.
• JA

  Judith Aarons

  Nov 5, 2025
  3.0
  Not much to say about McDs.. try to avoid as much as possible
• JS

  John Stankiewicz

  Nov 1, 2025
  3.0
  I was doing a Uber Eats but like Old MacDonald's it's ridiculous to wait outside in the cold for. Add same I've eaten there before and the food wasn't bad but the wait time man is just ridiculous
• SD

  Steven Drumheiser

  Oct 19, 2025
  1.0
  They always have you pull up to the 3rd window when getting ur order from drive thru cause always a problem and always a problem ordering coffees in morning saying machines are down how are they down when it’s a brand new McDonalds. So horrible at this McDonald’s
• BL

  Brittany Loftus

  Oct 4, 2025
  1.0
  Beware placing mobile orders at this location — the mobile app took my order, took the money, and did not provide a code but instead returned me to the order screen. Went inside the establishment, as the app instructed, and both the staff and manager refused to give me the food I ordered or help process a refund for the amount the app too. Called corporate over 3 times, was hung up on by the first agent, the second agent went on hold and never came back, and the third said someone would call me back but no one ever did — so it still went unresolved. I am now out the money and was never given food or a call back by anyone. The woman who was in charge at the store did not care whatsoever and provided absolutely horrible customer service acting as if I was stealing from them when I just wanted the food or a refund. They did not provide any additional information or help. So I went through over 5+ staff members and not a single person was able to help. I also requested to speak to a supervisor and was given the run around. Absolutely crazy that McDonalds can get away with stealing someone’s money and turn it around as if it’s my problem when their app is broken and ALL the staff unable to help immediately, while still taking my money and providing no product for what I paid for. Unprofessional and awful service. I have filled out information on their “contact us” part of their website but doubtful that will even resolve anything. So TLDR; don’t use the app at this location and don’t even bother going here at all. The one in Delran or the one on Beverly /Rancocas Rd are far superior and their staff & management are always willing to help. This one is an absolute joke… waited almost 2 full hours for help only to just leave and go home — all over some nuggets and fries too. Absolutely unbelievable and embarrassing to be treated this way as a lifelong customer who has been here MANY, many times. PS — the inside had flies flying around on the floors and it was crazy loud that the customer service agent on the phone couldn’t even hear me at one point. Save yourself the headache and go somewhere else. Worst experience ever.

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