Dunkin'

Reviews

• AA

  Anthony Alexandris

  1 day ago
  1.0
  Just a heads up: Even if you’re the first person in line, expect to wait about 10 minutes for simple orders.
• MK

  Mike Kropa

  Aug 5, 2025
  4.0
  This is the Dunkin Donuts location inside of BJs in East Rutherford, NJ. While the food came out promptly and the tables are clean, I had to wait a while for a staff member who could not be found across the entire front counter to take my order, despite no line present. This has happened previously on multiple occasions. Additionally, it appears that management does not want to address this issue, but in fact encourages this behavior. they recently added a sign that directs everyone to the kiosk instead of interacting with a staff member. Signs like this tell the customer they are not valued and staff prefer to hide in the back office instead of serving the customer. In fact, I’ve witnessed a couple of customers laugh out loud as they read the sign. What happens with the self ordering kiosk breaks? some customers prefer a traditional ordering experience instead of interacting with a kiosk.
• NK

  Nona Koki

  Nov 19, 2021
  5.0
  This beast store every
• TR

  Timothy Russo

  Nov 10, 2018
  1.0
  Easily the worst Dunkin donuts I've ever been to..
• VH

  Victor Hanson

  Mar 19, 2016
  1.0
  Sign says they close at 10. I get there at 9:40, but the clerk is outside on the phone smoking a cigarette. So, I wait. He walks in at 9:45 and tells me he is closed. I tell him it's only 9:45 and he walks away into the BJs. Change the sign if you're closing early. I would have gotten my coffee earlier. He didn't care.

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