McDonald's

3.6
2268 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
663 Washington Ave, Belleville, NJ
07109, United States

Hours

Reviews

3.6
2,268 reviews
5 stars
928
4 stars
442
3 stars
347
2 stars
149
1 star
402

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Order Accuracy

Many customers reported receiving incorrect orders, missing items, and overall dissatisfaction with how orders were handled.

Hygiene and Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and poor food handling practices, raising health concerns.

Operational Issues

Customers frequently noted that the location does not operate 24/7 as advertised, with instances of being closed during expected hours.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or poorly prepared items, contributing to a negative dining experience.
  • AC
    Ant Caruso
    Dec 28, 2025
    1.0
    This place is the rudest McDonald's I've ever been to the rude they're disrespectful and they act like they're doing you a favor when they talk to you try calling there to talk to somebody they hang up on you I've filed many complaints with the owner to never get back an answer absolutely disgusting the way they act and talk to their customers at this McDonald's if you're looking for rude and ignorant service this is the one to go to if you're not don't ever step foot in this place they are absolutely rude and disgusting and they're ignorant
  • MS
    Magnolia Smith
    Dec 26, 2025
    1.0
    I ordered an Iced Mocha through the kiosk and waited for my order. After 10 min, I received the drink, it was completely incorrect — there was no wipping cream and no chocolate syrup. I informed a tall male employee (unfortunately, I do not know his name). He took the cup to fix it and added the cream, he added the whipping cream and insists this not for Iced mocha. He still did not add the chocolate syrup. I had to point out the mistake again, and he took the cup again for a second time to add the syrup. I told him come I will show you in the kiosk how iced mocha looks like. He said no no no what you are asking about it’s for caramel frappe. How caramel frappe? Then another grouchy lady came, wearing gray blouse, seems she is the supervisor. I repeated myself and she also insisted this is the correct drink. Then I showed her in the kiosk the drink and that I’m waiting for 20 min and still I didn’t get what I’m expecting. A guy get in, DoorDash guy and started to shout, that this people inside are his friend and I’m the one mistaken. This is ridiculous that this lady allowed this guy to interfere between us. I’m paying money to get what I want, I’m not getting the order for free. Very bad experience with some workers in this branch who are not welcoming the customer and they don’t care if the customer is happy or not. This experience was extremely frustrating and unprofessional. It gave me the impression that some employees are not properly trained and lack basic knowledge of menu items. Hiring many staff members is pointless if they are not qualified to prepare orders correctly.
  • SM
    Stanley Misiuk
    Dec 25, 2025
    1.0
    Went there tonight. Waited a half hour in drive thru. French fries were cold got wrong sandwich. Kapootz
  • SO
    sospecial85 Out
    Dec 17, 2025
    1.0
    Service is very slow staff not helpful waited almost 20 minutes for my son kids meal. Don't think I will be coming back to this location.
  • FS
    Fast Swinger
    Dec 13, 2025
    1.0
    The worst McDonald's I have ever been to avoid at all costs. Take your family somewhere else. Don't use the app, that doesn't save time. Nobody knows how to use your dual drive thru. And when picking up food be prepared to answer "what did you order?". They have no clue and should be an embarrassment to this location and brand as a whole. I will NEVER eat McDonald's again for as long as I live. Good riddance to bad rubbish

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in service at McDonald's on Washington Ave, Belleville?

McDonald's on Washington Ave in Belleville is open 24 hours a day, 7 days a week for dine-in service.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, there is a drive-thru available, and it operates 24/7 every day.