Dunkin'

3.8
497 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Manchester, NH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
25 Lakeside Dr, Manchester, NH
03104, United States

Hours

Reviews

3.8
497 reviews
5 stars
223
4 stars
112
3 stars
66
2 stars
19
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly from a manager named Eileen, leading to a negative customer experience.

Order Accuracy

Several customers reported issues with incorrect orders, including wrong drinks and missing items, contributing to dissatisfaction.

Service Speed

While some customers praised the fast service, many others experienced long wait times, especially in the drive-thru, indicating inconsistency in service efficiency.

Staff Attitude

Many reviews noted a lack of friendliness and professionalism among staff, with some customers feeling belittled or dismissed during their interactions.

Overall Experience

The overall sentiment reflects a decline in service quality, with a mix of positive experiences overshadowed by frequent complaints about staff behavior and order fulfillment.
  • LW
    Lauren Witt
    Nov 10, 2025
    1.0
    The worst service, the worst attitudes, just a terrible experience every single time. 1 coffee and 1 bagel takes 30 minutes and the creatures behind the counter are incapable of functioning
  • SS
    Stephanie Shackford
    Oct 30, 2025
    1.0
    I was just there for a pick up order and the girl at the front desk was beyond rude and disrespectful I’m standing there - first she gave me the wrong juice - fine I hear her whisper u def her breath but if she could read it said apple juice - then after standing there for 5 min I asked about my hash brown - she throws her hands up idk she says ! Not customer service get another job if that’s how you treat people !
  • JH
    Jeff Howe
    Oct 25, 2025
    1.0
    Waited for 25 minutes on a Saturday morning in the Drive Thru line only to be rudely told when I tried to order a sandwich that “We aren’t serving food. Is there something else you need?” I was dumbfounded, and said, “You’re not taking food orders?” “We aren’t serving food. Do you need anything?” was the server’s response, delivered with an attitude that sounded like she was talking about something she had to scape off the bottom of her shoe. What breakfast business doesn’t serve food on Saturday morning? Why wasn’t there a sign? If they were only serving drinks, why did it take 25 minutes to serve the 9 people in front of us?
  • CW
    Calli Wegner
    Oct 15, 2025
    5.0
    I had a terrible experience at another Dunkin a few days ago and this location was a much better experience. My cashier was quick and helpful and our drinks were correct and delicious.
  • DB
    Diane B (Bobbysgirl)
    Aug 16, 2025
    5.0
    Love it..great service, timely, tasty options!

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 25 Lakeside Dr, Manchester, NH?

Dunkin' is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers delivery and curbside pickup services to make ordering convenient.