Dunkin'

3.8
389 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Concord, NH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
62 Manchester St, Concord, NH
03301, United States

Hours

Reviews

3.8
389 reviews
5 stars
170
4 stars
88
3 stars
49
2 stars
30
1 star
52

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and personable, with specific mentions of employees going above and beyond to provide excellent service.

Order Accuracy

There were numerous complaints about incorrect orders, particularly in the drive-thru and mobile orders, leading to customer frustration.

Service Speed

Customers frequently noted slow service, especially during busy times, with long wait times reported in both drive-thru and in-store.

Management Issues

Several reviews highlighted problems with management, including rude behavior from some managers and a lack of support for staff, contributing to a negative atmosphere.

Cleanliness and Maintenance

While some customers found the location clean, others reported issues such as broken equipment and poor maintenance, affecting their overall experience.
  • BW
    Brittany Wilson
    Sep 30, 2025
    5.0
    My family and I visit every weekend, and it has become the absolute highlight of our children's morning—and even our dog's! The entire staff is consistently kind and friendly regardless of how busy they become. The real standout, however, is Mandy. She always greets us with a smile and makes sure our dog gets a small pup-cup, which she knows is the key to his happiness. Mandy goes above and beyond—she has even taken the time to share great tips on fun, family-friendly events in the local area for us to check out! It's clear Mandy and the team care about their customers. This isn't just a quick stop for coffee and donuts; it's a friendly, welcoming neighborhood spot. Thank you, Mandy, and the entire Dunkin' crew, for always making our weekend routine so memorable!
  • TK
    Travis Kendall
    Jul 2, 2025
    1.0
    Order was wrong AGAIN!! Maybe it has something to do with the drive thru that is covered in duct tape with a speaker that barely works!!! Do better corporate!! Your employees are suffering due to your lack of support to get them sufficient equipment!! $5 ice coffee through a busted speaker is bullshit!! I have watched this place cycle through employees 4 times in the last year. I love my dunking coffee but these employees are dealing with issues that they shouldn’t have to!! Corporate needs to get a clue like fix your shit instead of paying Ben Affleck millions of $ to do your commercials??? Staff are human and working very hard under bad conditions and low staff!!
  • MF
    Michael Falzone
    Jun 5, 2021
    3.0
    Good,
  • JK
    John Kaliscik
    Mar 26, 2021
    2.0
    I've been going to this location for a long time. Its been a while because I haven't been going in that area lately. Its apparent that this location has gone down hill badly. The two women working the drive through were working hard but seemed put out by everything. The guy working sandwiches was wearing his mask around his chin. Mouth and nose fully exposed. I know there are people that are against masks but its your job and you're handling other peoples food. Just grow up. Funny thing is that I wouldn't have noticed but he was throwing a tantrum about something. The guy at the inside counter was new but was trying hard. I didn't order my breakfast though since the guy making sandwiches can't even wear a mask right. I went somewhere else where they can. You can agree or disagree with masks but you are handling other people food. The tantrum was entertaining though. I won't be back though.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Concord, NH?

Dunkin' in Concord, NH is open daily from 5:00 AM to 2:00 PM.

What specialty drinks are featured on Dunkin's holiday menu?

The holiday menu features the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.