McDonald's

3.2
946 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2700 Pine Lake Rd, Lincoln, NE
68516, United States

Hours

Reviews

3.2
946 reviews
5 stars
277
4 stars
190
3 stars
168
2 stars
108
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect modifications.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Food Quality

While some customers enjoyed the food, many expressed disappointment with cold or poorly prepared items.

Staff Competence

Feedback indicated a lack of training among staff, leading to confusion and inefficiency in service.
  • SV
    Steven T. Vickers
    Nov 8, 2025
    2.0
    They were too busy joking about HR violations and calling HR to notice we had been stand at the counter. Felt like we were interupting them by ordering food.
  • CM
    Claudia M.
    Oct 22, 2025
    5.0
    Amber is the best manager and she is a great asset to the store and McDonalds in general. Make sure to keep her happy!
  • FJ
    Flo Jo
    Oct 14, 2025
    1.0
    Restaurant and food was alright. The lady at window 1 was nice. The girl who brought us someone else’s food doesn’t know how to do her job. I only say that because she did one thing after another to make it worse :) Ordered via app. Went through the drive-thru. They had us park in the subside pick up spots. The wait was reasonable but the parking lot wasn’t full either. The rush might have mainly been in the drive-thru. Our order was inaccurate for 1 person. I once ordered a plain cheeseburger somewhere else, but the worker only gave us meat and a bun, no cheese :) This time around, I figured I would enter “no mustard, no ketchup, no onions, no pickles” ADD cheese. They put everything (mustard, ketchup, onions, pickles, and cheese) on it :) There was 2 inches of ice in my frappe. Actual ice chunks big enough to see through. So essentially it was a milkshake with ice instead of blended :) The girl walked up to the car and asked if we got a 10-piece. Yes, we did. She walked away without confirming the rest of the order :) The driver didn’t have time to react :) The bag was full of food we DIDN’T order :) I rolled down the window on the passenger side to let her know and she interrupted me :) I emphasized “10-piece AND” so that she understood what was missing. She turned away to actually ask the other person if their order was correct :) She didn’t apologize :) She just handed us a bag of food- this time correct, and the reminder of our order. She is a smug, disrespectful, incompetent person. Incompetent literally referring to lack of competence in her work tasks.
  • CR
    Caleb Ristow
    Oct 6, 2025
    1.0
    Went here at 830pm to order food I ordered a Big Mac no bun for my gluten free dad and they gave me this i don’t even know what this is the receipt was touching the patty and there was food hanging out of it this is not the first problem I’ve had them never going here again this place is definitely the worst McDonalds in Lincoln
  • EH
    EJ and Frodo Hittle
    Sep 21, 2025
    5.0
    Love it slay girlys its amazing nice workers fresh food yippee have a beautiful day

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's on Pine Lake Rd in Lincoln, NE?

McDonald's at 2700 Pine Lake Rd is open daily from 6:00 AM to 11:00 PM for regular dining.

When is the drive-thru at McDonald's on Pine Lake Rd open?

The drive-thru operates from 5:00 AM to midnight Sunday through Thursday, and extends until 1:00 AM on Fridays and Saturdays.