Pizza Hut

Reviews

• HL

  High Life

  Nov 14, 2025
  1.0
  Nasty customer service
• DD

  Dryden Downey

  Nov 9, 2025
  3.0
  Very annoyed with pizza hut in Kearney Nebraska. 25 min after my order was supposed to be at my house it shows up only for the guy to sit in his car for longer before bringing the food up. $10 more with tip to get it delivered when I could have went there and got it 30min ago. I called in and couldnt even understand the people who answered and one hung up on me when I asked where my order was.
• LW

  Lolita Watts

  Oct 25, 2025
  2.0
  I ordered a pickup, when I got to the window and paid for my food the guy said he would check to see where my order was. I waited 5 minutes. The guy came back and said it would be 3 min. I said okay. Another 5 minutes, another guy came to the window and said my food hadn't even been put in the oven so it would be 7 to eight minutes before it was done. It has now been 15 minutes and still no food!!!
• SG

  Shelby Gentes

  Oct 24, 2025
  1.0
  At 6:47 pm we got our conformation text our order was made it said delivered by 6:52pm, it is currently 8:19pm and we still havent gotten or order. We have been calling for over a hour to find out what is going on and we get transfered without being listened to. The last one that we talked to said he was transferring us to the store which again, have been on hold for over a hour. Very very poor service will never order again.
• SG

  Scott Ganow

  Oct 17, 2025
  1.0
  I would give negative stars if I could. Worst experience ever. Ordered pizza on the app at 7:34 pm. App said would be done in 20 mins. Drive to store and pull up to the window. Wait 5 mins for someone to open the window as they were standing there the entire time I was waiting. I give the name for the order and I got told that they were very busy as there was a Nebraska football game on tonight and that there was also some sporting event in Kearney tonight as well that brought an extra 2000 people to town. Person tells me that it will be another 40 mins before my order is ready. I was kind and said I would come back. I went back promptly 40 mins later. Again wait 5 or more mins before someone opened the window. Person tells me that my order was in the oven and would be ready shortly. I paid for the order and he asked me to pull into a parking stall and he would bring it out to me. It is now 9:00 pm at this point. I park in the stall and have to watch the Nebraska football on my cell phone. At 9:30 pm I still did not have my order. I got out of my car and walked into the building. I asked for my order from someone other that the person at the window. This new person proceeds to the warmer by the drive thru window and pulls my order out. Brings me my order. Receipt on top of the box clearly shows the order was made at 7:34 pm. It was exactly 9:34 pm when I got back in my car to take my order home. I got home with my order and it was very clear to me that my order had been done and out of the oven for quite some time. My pizza cheese was hard, and the crust was chewy. Not only was the experience horrible but so was the pizza. My family will never return to this pizza hut ever again. I can burn a cardboard pizza in my oven and get a much better pizza. I don't think that the original person that I spoke with knew what he was talking about. I believe that my order was ready long before my second time asking for it. Waste of time and money.

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