McDonald's

3.5
2016 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5998 University Pky, Winston Salem, NC
27105, United States

Hours

Reviews

3.5
2,004 reviews
5 stars
714
4 stars
460
3 stars
336
2 stars
166
1 star
328

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising staff while others experienced unprofessional behavior.

Food Consistency

Many customers noted issues with food quality, including cold items, incorrect orders, and poor preparation.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms, with some customers feeling unsafe due to unsanitary conditions.

Wait Times

Long wait times were frequently mentioned, especially in the drive-thru, with some customers expressing frustration over delays.

Management Issues

There were complaints about inconsistent management and staffing, leading to poor customer experiences and unresolved complaints.
  • MD
    Michelle Decker
    3 days ago
    1.0
    If I could give this particular mcdonalds 5 negative stars...that would still be too good. First of all, waited way more than I should have, considering people came in after me and were served first. Second of all, I asked for mayonnaise and was told, "I would totally give that to you, but dont know where it is. Finally, large fry...less than half way full and a burger that looked like it was eaten, regurgitate and put on the bun. This was by far the absolute worst mcdonalds experience of my existance!!!
  • CG
    Connor Gwaltney
    Nov 14, 2025
    1.0
    The establishment charged my card three times for one order. The employee stated my mobile order would be refunded however the ended up charging my account 3 times.
  • AA
    Andy
    Nov 6, 2025
    1.0
    I got a couple of milkshakes for the kids. Both milkshakes were wrong, wrong flavors and size. I went inside asked them for the milkshake I ordered. I showed her the receipt. She proceeded to angrily tell me that she is going to have to throw out the 2 milkshakes that were wrong and that is going to drive up food cost and that I should go inside next time and not order milkshakes through the drive through. I don’t have a problem ordering milkshakes inside if that is how McDonald’s does milkshake. There is no signs on the drive though saying that customers should order milkshakes inside. I don’t know if corporate is getting on their employees about food cost being up. But, it’s not the customers fault. I had the receipt with the correct order on the receipt. It wasn’t my fault that the wrong milkshake was made. I don’t think that it’s an unfair ask for a costumer to go inside and kindly explain that a mistake happened and ask for the employee to fix their mistake. To be met with this angry response was completely uncalled for.
  • GG
    Gabe02
    Oct 27, 2025
    5.0
    Showed up at midnight after a movie not expecting much in the way of service, but the person at the window was so friendly and helpful! Couldn’t find where to order a cup of water on the app, and they ended up just giving me one at the window after I explained the issue. Kind and easy going staff to the point I felt the need to leave a review, also tossed in some fries that I assume someone never picked up but who cares. Would leave 6 stars if I could, shoutout to the team member with the blue shirt and glasses!!!
  • AM
    Abbie Mendiola
    Oct 26, 2025
    1.0
    To the woman that threw sweet and sour sauce at my husband through the drive through window, I sincerely hope we were the last ones this happened to. We were very nice and polite and asked for sweet and sour sauce. When she rudely said “no” we offered to pay and she said that they could not take payments and the second window. When my husband said “okay, thank you” & proceeded to drive off, she threw the sauce at our car. I have NEVER experienced such rude behavior from anyone ever before. We have contacted corporate in hopes that this does not happen to anyone else.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5998 University Pkwy, Winston Salem?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to midnight, and Friday and Saturday from 5:00 AM to 1:00 AM.

Does McDonald's at this location have a drive-through service and what are its hours?

Yes, it has a drive-through open 24 hours every day of the week.