McDonald's

3.7
2512 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
110 Hanes Mall Cir, Winston Salem, NC
27103, United States

Hours

Reviews

3.7
2,512 reviews
5 stars
1,016
4 stars
598
3 stars
362
2 stars
181
1 star
355

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, particularly during late-night hours.

Food Quality

Mixed reviews on food quality, with some customers enjoying their meals while others received cold or incorrectly prepared items.

Staff Performance

While some staff were praised for their friendliness and efficiency, others were criticized for poor customer service and lack of professionalism.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the play area and overall restaurant environment.
  • MB
    Megan Brown
    2 days ago
    1.0
    My order was wrong for the 6th time in 2 weeks I called 3 times and nobody picked up I am very upset my kids are upset also
  • KR
    Kaira Rodriguez
    5 days ago
    1.0
    Los trabajadores que están en el turno Delas 5 Dela mañana. Tratan muy mal. Alos clientes Ahora. Una mujer. Me trato feo. Me discrimino por ser hondureńa
  • AG
    Ally G
    Dec 24, 2025
    1.0
    Ordered DoorDash at 6:48. Still didn’t have my order by 8:10 so I sent my boyfriend up to see what was going on because nobody would answer the phone. They stated they were closed and not making any more food, despite making food for people in the store and my order never showing up. They refused to make things right. Just “I don’t know how to help you.”
  • ME
    Melanie Ervin
    Dec 24, 2025
    5.0
    I just want to say- the crew working at the McDonald’s across from the mall today, Christmas Eve around 1:30 was wonderful. It was very busy and they still took time to interact with the kids, the grinch was there cooking and he still frequently popped out to high five the kids, and they were just crushing it. Thank you team for remaining jolly, calm, cool, and focused!
  • AD
    Alisha dvorak
    Dec 19, 2025
    2.0
    The manager David is creepy I went in with my fiance and a friend an while they were in the bathroom. I went to order and he tried to call me Mami with a Spanish accent. Very creepy and made me feel very uncomfortable when I was paying for my order. I recommend going through the drive thru when Miss. Harmony is working she is a delight an makes my day every time I go to get food.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 110 Hanes Mall Circle?

McDonald's is open 24 hours a day, 7 days a week at this location.

When is the drive-thru service available at this McDonald's?

The drive-thru is open 24/7 every day of the week at this McDonald's location.