McDonald's

3.2
1763 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4816 Ward Blvd, Wilson, NC
27893, United States

Hours

Reviews

3.2
1,763 reviews
5 stars
529
4 stars
318
3 stars
288
2 stars
175
1 star
453

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for their orders, often exceeding 20-30 minutes.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about dismissive attitudes and lack of apologies for mistakes.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and food contamination concerns.

Food Quality

While some customers enjoyed the food, there were multiple complaints about cold or improperly prepared items.
  • KS
    Kyrian Scott
    6 days ago
    5.0
    Food was hot and good. The only con is that they need more than one person taking orders on the evening. Overall good place to get food at the moment.
  • DL
    dan laura
    Nov 14, 2025
    1.0
    Will never come back to this place again sat in the drive-through for 12 minutes waiting to order was the only car there then tried the following week I figured I’d go inside maybe it be faster the place was filthy cockroaches running around across the counter the floor total disgusting only giving it one star because I have to at least give one star would give -10 stars
  • LM
    Lopez Mauricio
    Nov 13, 2025
    1.0
    I was picking up a order and the lady at the window (the supervisor) totally ignored me for 10 minutes when I go to the second window she ignored me again and left from there
  • MB
    Marquita Bulluck
    Nov 10, 2025
    1.0
    I haven't been coming to Wilson in awhile so this morning I decided to stop at this location upon arriving at drive thru I realize I made a big mistake and should have went to a different one. After trying to ordering a frappe the employee who answered was very very rude and had an attitude, I have worked in the fast food industry with different companies for years and during orientation it basically states leave your personal problems at home and your attitude as well if you're not a people person and can't fake like you are then that's not the job for you. My advice would ls be to be careful because you never know who's on the other end of that mic ordering could be the owner etc. But answering back our frappe machine is still down with an attitude and being rude at a job you filled out the application for and decided to work there. I will not be coming back here to be cut off mid sentence or anywhere am spending my money where people talking to me with an attitude about something I didn't know about and not from the area. Some would have called corporate but I do understand people do need their jobs but that don't give nobody the reason to speak to anyone like that over some coffee not my fault the machine down. -0 stars from me plus the bad experience when I use to door dash there. I don't eat McDonald's food and haven't In over 12 years but because I just recently tried the frappe is the ONLY reason i was willing to start back going to McDonald's.
  • BM
    Brandy Meilhon
    Nov 1, 2025
    1.0
    I had ordered online and waited a little while before picking up my order to give time for order to get completed. I went inside to pick up order and after waiting an additional 25 minutes with no employee speaking to me let alone anyone up front speaking to anyone or taking orders, a man in a red shirt (I assume to be a manager) called that my order was ready. When I went to ask him a question several times he cut me off every single time. He then began yelling over me pushing the bags of food at me. I never have a good experience at this location but this was the first time I left so infuriated I was shaking. It is sad that this is how McDonald's conducts business being a multi- billion dollar company. I do have to say that most locations that I have been to have gone down hill since the ordering kiosks have been installed. Now customer service and customer interaction is nonexistent.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's restaurant is open 24 hours a day, seven days a week, including all holidays.

Does this McDonald's offer delivery and what are the delivery hours?

Yes, delivery is available 24/7 through their online ordering platform.