Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
864 reviews
5 stars
319
4 stars
203
3 stars
141
2 stars
65
1 star
136
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and unresponsive staff, particularly in the drive-thru.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about stale items and incorrect orders.
Cleanliness Concerns
Several customers noted unsanitary conditions, including dirty tables and the presence of flies.
Staff Friendliness
Despite service issues, some customers praised the friendliness and helpfulness of the staff.
Inconsistent Hours
Multiple reviews indicated that the location often closed earlier than advertised, leading to customer frustration.
- DMDave mcleod1 day ago5.0Do not like the new format in store. You have to ask for everything, but to do that you need an employee.
- JMJan MeachamNov 16, 20255.0Only drove through and got a coke. Coke was good, staff was very courteous, and my thirst was quenched. Thanks!
- JDJay DavisNov 13, 20252.0I've been coming to this location and I've decided to stop because what is the point of ordering ahead or any of the conveniences if the people filling the bag don't read the order and don't care to do their jobs decently?
- IRIsaiah RatliffNov 6, 20251.0Every time we come here the workers are unprofessional as well as the managers . When Keisha operated this place it was so much better now with the new management everything is so poor . Including the freshness of the food and customer service has decreased , waited 20 min not to be recognized nor eat . Don’t not eat here the workers will not pay you any attention and they will laugh in your face very rude .
- JCJuan CazaresOct 29, 20251.0I can’t even, wth is this???
Frequently Asked Questions About McDonald's
What are the regular dining hours at McDonald's in West End, NC?
The dining area at McDonald's in West End is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 4:00 AM until 1:00 AM the next day.
What are the delivery service hours for this McDonald's?
Delivery is available daily from 6:00 AM to 10:00 PM.
Which payment options are accepted at McDonald's on NC Highway 211?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer drive-thru and curbside pickup services?
Yes, this location offers both drive-thru and curbside pickup services.
How can I order McDonald's food online or via an app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's mobile app available on the App Store and Google Play.
Is free WiFi available at this McDonald's in West End?
Yes, free WiFi is available for customers at this McDonald's location.
What are some nearby places of interest around McDonald's at 4191 NC Highway 211?
Nearby, you can find Redbox rental kiosks for movie rentals, Western Union for money transfer services, Dollar General for shopping, and Hunt Brothers Pizza if you're looking for another dining option.
Are there other fast food or dining options near this McDonald's?
Yes, other nearby dining options include another McDonald's, Mamma Mia Seven Lakes Italian restaurant, Casa Santa Ana Mexican restaurant, and Casa Garcia for Tex-Mex and American cuisine.
What services are available nearby that could be convenient for families visiting McDonald's?
Nearby services include Kool Kids After School Care for child care, Seven Lakes Friendly Mart convenience store and gas station, and Seven Lakes Kennels for pet sitting and grooming.