Business Details
About
Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 960 W. Main Street in Rockwell, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.2
349 reviews
5 stars
143
4 stars
36
3 stars
33
2 stars
21
1 star
116
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor communication from staff, leading to frustration and dissatisfaction.
Food Quality
There were consistent complaints about the food being undercooked, overcooked, or not prepared as ordered, with some customers experiencing foodborne illness.
Management Changes
Feedback indicated that new management has improved the atmosphere and service quality, although inconsistencies remain.
Customer Service
While some employees received praise for their friendliness and helpfulness, many reviews highlighted rude behavior and unprofessionalism from staff.
Operational Problems
Customers frequently noted issues with the restaurant being closed unexpectedly, running out of ingredients, and problems with online ordering.
- DWDakota WallaceDec 31, 20251.0Dirty store, employee's look under the influence. Regardless this is the pizza my family received for new years night. Paper thin. Requesting refund on entire order!
- DTDylan ThomasDec 27, 20251.0WOULD GIVE 0 STARS IF POSSIBLE! Waited 40 minutes for cold pizza Then waited over an hr for customer service bc the restaurant absolutely refused to answer the phone (was on hold for 30 minutes) and threw away old nasty food and had to cook lol I will NEVER use this pizza hut ever again and I will tell everyone I know in town to stay away unless they want nasty disgusting food and terrible customer service.
- SPStarla PowellDec 21, 20251.0Worst pizza ever! Last time I go there Ordered extra cheese, light sauce 🤨Just look at the pics below Paid $71.59 for this mess
- LALowell AustinNov 22, 20255.0This Pizza Hut, since the new management took over is off the chain. If you want a good Pizza the way it used to be, check them out before they run out of pan pizza doughs(LOL). They're wonderful, and the manager is by far the best.
- MFMichael Nye FulkNov 19, 20251.0I rarely write reviews. But this experience warranted one. I ordered online over one hour prior. Paid online. Got there and was told they just put it in the oven and it should be ready in 3-4 mins. I was also informed that they had run out of cheese and had to go to another Pizza Hut to get some. I asked for a 2 liter as an add on and was told I already paid online when I started to get my card out. Since there was a delay in the order, I figured they were comping the drink. After 15 more mins I walked back in to inquire and they said again it was still cooking. Then another employee who had showed up as I was waiting informed me that I needed to pay for my drink. After explaining to her about the long wait time, and the lack of communication on not having food/cheese, she just stared at me and shrugged her shoulders. Needless to say I just gave the drink back. To top it off, the pizza was the soggiest, greasiest pizza we have ever eaten. I’m so so sad bc usually we love Pizza Hut but the poor food quality and unacceptable customer service will prevent another trip to this one. Hopefully management will increase the quality and customer service expectations.
Frequently Asked Questions About Pizza Hut
Where is Pizza Hut located in Rockwell, NC?
Pizza Hut is located at 960 W. Main Street in Rockwell, NC 28138.
What are the operating hours for Pizza Hut's delivery and takeout services?
Pizza Hut offers delivery and takeout from 10:00 AM to 11:00 PM on weekdays and Sunday, and until midnight on Friday and Saturday.
Can I order Pizza Hut's menu online or via a mobile app?
Yes, you can order Pizza Hut's menu online through their website or via their mobile app available on the Apple App Store.
What services does Pizza Hut provide for pickup and delivery?
Pizza Hut offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.
What types of food does Pizza Hut serve?
Pizza Hut serves pizza classics like Meat Lovers® and Original Stuffed Crust®, signature wings, pastas, and desserts.
Is Pizza Hut wheelchair accessible?
Yes, this Pizza Hut location has a wheelchair accessible entrance.
Is Pizza Hut open for dine-in service?
No, this Pizza Hut location does not serve dine-in; it offers carryout, curbside, and delivery options only.
What popular dining options are near Pizza Hut on W. Main Street?
Nearby dining options include Subway, Panda Chinese Restaurant, Los Jacubes - Rockwell, Sonic Drive-In, McDonald's, Johnny's Barbeque, and Los Jalapenos Don Polo Taqueria.
Are there convenient places to shop or get services near Pizza Hut?
Yes, nearby places include Food Lion supermarket, Family Dollar discount store, CVS Pharmacy, Great Clips hair salon, and AutoZone auto parts store.
What nearby transit or service points can help customers visiting Pizza Hut?
Customers can access services like Western Union money transfer, LibertyX Bitcoin ATM, UPS Access Point delivery services, and nearby gas stations such as Quality Mart Number 1 and bp.