Smashburger

3.9
752 reviews
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Business Details

6679 Falls of Neuse Rd., Raleigh, NC
27615, United States
(919) 870-9230
https://smashburger.com/locations/us/nc/raleigh/6679-falls-of-neuse-rd
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About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
6679 Falls of Neuse Rd., Raleigh, NC
27615, United States

Hours

Reviews

3.9
708 reviews
5 stars
341
4 stars
155
3 stars
90
2 stars
48
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 30 minutes.

Order Accuracy

Numerous reviews mentioned incorrect orders and issues with food preparation.

Food Quality

While some customers praised the burgers, many noted issues with over-salting and food temperature.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty tables and unpleasant odors.

Customer Service

Feedback on staff behavior was mixed, with some praising service while others reported rudeness and lack of professionalism.
  • EE
    Emma
    Nov 14, 2025
    5.0
    The food was outstanding but the service could have been better.
  • MT
    Ms Tavie32
    Nov 2, 2025
    2.0
    Purchased the Smash Bacon Burger Single ... Very Salty. Tater Tots were great.
  • YJ
    Yasmine Jallal
    Oct 25, 2025
    1.0
    They suck so bad. Waited 30+ minutes for a burger and fries and when we finally got the order, it was WRONG. I sat there eating my meal while my husband didn’t have his. We asked for a refund for the entire ticket because the entire experience SUCKED, and the owner said she couldn’t refund the entire thing. Why not? YOU own the damn place. Greedy as heck. She refunded JUST his meal, remade his burger BUT didn’t include the fries. Just a cheap, sorry restaurant owner who shouldn’t be running an establishment like this. Do not come here.
  • NA
    Neasy Adam
    Oct 24, 2025
    1.0
    anytime I come here. I’m stuck in the line 30-40mins shit is seriously sad
  • MD
    Mirita D
    Oct 20, 2025
    1.0
    Very slow service for a burger and it wasn’t even made correctly. Won’t be back to this location.
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Frequently Asked Questions About Smashburger

What kind of food does Smashburger specialize in?

Smashburger specializes in handcrafted smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours for dine-in at Smashburger Falls Village?

Smashburger is open daily from 11:00 AM to 8:30 PM for dine-in service.