McDonald's

3.2
1662 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1111 New Point Boulevard, Leland, NC
28451, United States

Hours

Reviews

3.2
1,662 reviews
5 stars
497
4 stars
324
3 stars
292
2 stars
149
1 star
400

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers experiencing long wait times and incorrect orders.

Food Quality

Customers reported frequent issues with food being cold, poorly prepared, or missing items, leading to dissatisfaction with the overall dining experience.

Management Issues

Several reviews pointed to poor management practices, including lack of training for staff and failure to address customer complaints effectively.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty facilities and improper food handling, contributing to a negative perception of the location.
  • LL
    Lana
    1 day ago
    1.0
    very rude, never get the order correct and instead of customer being right, they are always correct and customer is wrong!! I order fish sandwich without cheese and tartar sauce. after paying I look at my receipt and didn't see the changes to fish sandwich. at the pick up window we were told to pull up to number 1 to get our order . well it was never corrected and the lady who brought out our order looked at us like we were crazy like what was she supposed to do? worst service ever almost as worse as the McDonald's on shipyard and Carolina beach Rd!! real close though!!!
  • LL
    La
    Dec 29, 2025
    1.0
    This is the dirtiest McDonald's I have ever been too. I have had numerous bad experiences, bad service and bad food. I guess I am going to take my business elsewhere. I kept thinking it would get better but it keeps get worse.
  • SK
    S.M. Kennedy
    Dec 26, 2025
    1.0
    When is this location going to get better!!! Tried to use AP to get a sandwich with a free fry.of course they rang it up and it was wrong I asked her to correct and she rang it up again and the price doubled... Clearly these people are not trained correctly... Who is the manger they need to go??
  • TE
    Tim Evans
    Dec 26, 2025
    1.0
    I ordered a quarter pounder and was told to please drive to space #1 and that would bring it out to me. I waited for 15 mins and nothing. I finally just drove off. It’s not worth it. If you have to want 15 mins for a burger then this place shouldn’t be in business
  • JW
    jerry wellner
    Dec 17, 2025
    2.0
    Food once you got it was on par with McDonald's. It's nothing to write home about. This particular interior design for a McDonald's does no favors for staff or customer. The staff is almost hidden behind an ugly yellow industrial looking rack which receives orders, ordering your food through the giant IPad like screens instead of interacting with an employee is cold and impersonal, and in no way guarantees better accuracy. When I had to walk to the actual register instead of using their computer kiosks, one of rhe loud young women seemed deeply annoyed that sje had to speak to menat first, she warmed to politeness, but while I sat in the restaurant most of the crew cackled and carried on loudly. I. Short bad design makes these new McDonald's a disappointing experience foe the customer, and isolates the staff so when they are doing more than just obeying the computer and pushing the at best average fare offered by McDonald's they are not pleased. Do not reccomend. Drive through for a hot large fry and the best Coca-Cola in the fast food industry otherwise skip entirely.

Frequently Asked Questions About McDonald's

What are the regular business hours of this McDonald's location in Leland, NC?

This McDonald's is open daily from 5:30 AM to 11:00 PM, with Friday and Saturday closing times at 10:00 PM.

When is the drive-through open at this McDonald's in Leland?

The drive-through operates daily from 5:30 AM to 11:00 PM, except on Friday and Saturday when it stays open until midnight.