McDonald's

3.8
1932 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
840 S Main St, Kernersville, NC
27284, United States

Hours

Reviews

3.8
1,932 reviews
5 stars
839
4 stars
474
3 stars
281
2 stars
120
1 star
218

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Service quality varied significantly, with some customers praising friendly staff while others experienced rudeness and unprofessional behavior.

Food Quality

Food quality was inconsistent, with some reviews highlighting hot and fresh meals, while others complained about cold or poorly prepared items.

Drive-Thru Experience

The drive-thru service was often criticized for being slow and inaccurate, with several customers expressing dissatisfaction with their experiences.

Cleanliness and Sanitation

Concerns were raised about cleanliness and hygiene practices among staff, particularly regarding food handling.
  • RK
    Roger Kirkpatrick
    3 days ago
    5.0
    Staff was very helpful and friendly food was hot.My order was correct an overall positive experience
  • AB
    ANGELA BATEMAN
    Dec 12, 2025
    3.0
    I wanted to get two biscuits with butter on them. They put butter on top of the e biscuit instead of the inside? I asked if they would put butter on the inside and they said they weren’t allowed to do that?! I said well you open a biscuit and put egg, bacon or anything else on the inside of it. Well they will not do that…. So it’s better to just go to biscuitville or bojangles and get a real butter biscuit.. just inconvenience when your driving to work and have to pull over to put packs of butter on the inside of your butter biscuit!!!
  • TB
    Taron Begay
    Dec 3, 2025
    5.0
    That spicy mcrsipy was one in a million ❤️ the guy who took my order was very professional ! Definitely a top tier 👌 mcdonalds location
  • CJ
    Chris Jones
    Dec 3, 2025
    1.0
    I usually order on the app at the Union Cross or Walkertown McDonald’s — and funny enough, I never have issues there. I rarely come to this location… and now I know exactly why. I ordered through the app thinking it would make things quick. That was clearly asking too much. They weren’t even busy, yet they handed me half my food at the window. I told them what was missing, they brought two burgers, but still forgot the fries. Eventually I had to show them the bags AND hand them my phone — which the employee walked off with “to show someone,” I’m assuming… which is wildly unprofessional. After that mini magic show, they finally came back with the rest of my order. Seven items total. Not complicated. Somehow turned into a full production. And while all of this was happening, I got the bonus feature of watching employees scrolling on their phones in full view of the drive-thru window. Impressive multitasking, honestly — wrong order AND personal screen time? Bold strategy. I could’ve driven to literally any other McDonald’s — including my usual two — and been in and out faster, with the correct food, and without my phone taking a tour of the building. This location needs a serious reset in professionalism, accuracy, and basic customer service.
  • RO
    Renee Owens
    Dec 2, 2025
    1.0
    Check your drive through orders!!!!! I ordered 2 Grinch meals and they were both missing the socks. I went inside and told the manager. He was very rude and told me that he packed the order himself with the socks.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 840 S Main St, Kernersville?

McDonald's at 840 S Main St, Kernersville is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and open 24 hours on Thursday through Saturday.

Is the McDonald's location in Kernersville open for delivery all day?

Yes, delivery is available 24 hours every day of the week.