Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Huntersville off Interstate 77 and Northcross Drive and next to Carrabbas.
While some customers praised the friendly and attentive service, others reported slow and inattentive staff, leading to a mixed experience.
Food Quality
There were numerous complaints about food preparation, including overcooked steaks, incorrect orders, and unsatisfactory portion sizes, contrasting with positive remarks about delicious meals.
Management Response
Management, particularly Kimberly, received positive feedback for addressing issues and ensuring customer satisfaction, although some customers felt their concerns were not adequately addressed.
Cleanliness and Atmosphere
Several reviews highlighted cleanliness and a welcoming atmosphere, but there were alarming reports of pests that negatively impacted the dining experience.
PM
Phyllis Morey
1 day ago
5.0
Outstanding service from Manager Kimberly and our Waiter Francisco! The food was extremely delicious and piping hot!!!
CR
candace ruch
Jan 2, 2026
5.0
Just wanted to give props to the Huntersville Outback! The manager Kimberly is always so friendly. She is always checking in with all, making sure her customers are happy. Everyone there is on point and personable and efficient with their positions. Our waiter Francisco was terrific, and there were numerous accounts of overhearing the staff around me welcome back regulars by name, asking how they've been. All and all, they really know how to make a national chain restaurant feel like a neighborhood restaurant with great food.
KW
Kathleen Wodzenski
Jan 1, 2026
1.0
We went out to eat ( New Year's Eve) the pkace wasnt busy. The waiter was slow and inexperienced. I ordered the 6 oz Outback Special. The potato soup was cold. The salad was mediocre/ usually the salad rocks and the steak was so peppered up I gagged.i sent the dinner back. It was disgusting. The party to our right were sending back plates and tge table behind me sent back a playe, too. I will not be back at this location. 90.5 rating, too. I've been burned before at this restaurant, thought I'd give it a chance again because I didn't feel like driving out to Mooresville. Next time, I'll drive to Mooresville.
AL
Ashley L.
Dec 24, 2025
2.0
*Edited to update* Ronnie in management made it right by contacting me, offering an apology for the quality of the food & a chance to make it right. I got gift cards to cover another meal, so that was much appreciated. Thank you, Ronnie!
Came to pick up an order on Christmas Eve. Ordered some wings for me & a Joey Sirloin for my kid. When my order came out, the server said there was no more apple juice, so here's a tea instead. (That was my 1st mistake in just taking it because no one at home drinks tea. Like thanks for just choosing a drink for me & not asking what I wanted in it's place ) When I got home, my wings were ok, but my daughter couldn't eat her steak. I try to go cut it up & noticed it was soooooo tough, dry, rubbery & totally full of gristle/chewy pieces. The only thing good about it was the seasoning. A butter knife couldn't get through it, it was cooked sooooo tough! That was a bad cut of meat. Needless to say, it was inedible & had to be thrown away and another meal found for her to eat. Oh & the fruit cup was absolutely pitiful! A cut half of an orange & ONE STRAWBERRY cut into tiny, infant-sized pieces. A joke & waste of time and money...literally 3 pieces of the meal were wrong or ill-prepared. I get it's Christmas Eve & people wanna go home, but at least do people's meals right while you're there.
AK
Adam Klingbeil
Dec 7, 2025
5.0
⭐️⭐️⭐️⭐️⭐️ Outstanding Experience at Outback Steakhouse!
I had such a great experience at this Outback Steakhouse that I had to leave a review. Jess was absolutely amazing, friendly, attentive, and genuinely made the entire visit feel welcoming. She checked in at all the right moments without hovering and made sure everything was perfect.
I also want to mention another gentleman (I unfortunately didn’t catch his name, but I believe he was a chef). He personally came out to make sure my meal was cooked just right, and you could tell he cared about the quality and the guests’ experience. That kind of pride and hospitality really stood out.
The food was delicious, the service was top-notch, and the whole experience felt above and beyond. Huge thanks to Jess and the kitchen team for making it such a memorable visit. Highly recommended!
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the delivery options available at Outback Steakhouse in Huntersville?
What are the happy hour times at Outback Steakhouse in Lake Norman?
Happy hour is available daily from 4:00 PM to 6:00 PM.
Where is Outback Steakhouse located in Huntersville, NC?
It is located at 16400 North Cross Drive, Huntersville, NC 28078, USA.
What meals does Outback Steakhouse serve?
They serve lunch, dinner, and offer happy hour menus.
Does Outback Steakhouse in Huntersville accommodate gluten-free diets?
Yes, they offer several gluten-free menu items. You can view them on their gluten-free menu page.
What payment methods are accepted at Outback Steakhouse?
Payment options include American Express, Android Pay, Apple Pay, cash, MasterCard, and Visa.
Is the Outback Steakhouse in Lake Norman family-friendly?
Yes, they welcome families and children and offer high chairs and a children's menu.
Can I find other dining options near Outback Steakhouse in Huntersville?
Yes, nearby is Carrabba's Italian Grill, an Italian and American restaurant located right next to Outback Steakhouse, providing convenient alternative dining choices.
What nearby entertainment or activities can I enjoy before or after dining at Outback Steakhouse?
You can visit 'Out of time escape,' an escape room and team-building activity center nearby, for some fun and entertainment.
Are there nearby services or shops close to Outback Steakhouse that might be useful during your visit?
Yes, Dana Heath Realty and other real estate agents are nearby if you're exploring properties, and Touch Light Chiropractic is also close for wellness services.