McDonald's

3.4
1827 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10249 Cane Creek Drive, Huntersville, NC
28078, United States

Hours

Reviews

3.4
1,827 reviews
5 stars
649
4 stars
351
3 stars
286
2 stars
146
1 star
395

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some staff being friendly and attentive while others display rudeness and indifference.

Order Accuracy

Many customers reported issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Food Consistency

The quality of food is inconsistent, with some customers receiving fresh and hot meals while others report cold or poorly prepared items.

Management Issues

There are complaints about poor management and lack of organization, contributing to long wait times and overall negative experiences.

Cleanliness

Several reviews mention cleanliness issues within the restaurant, impacting the overall dining experience.
  • JO
    James Ogle
    4 days ago
    1.0
    Completely useless. 20 minutes in the drive through with just 5 cars in front. Ordered 2 happy meals they forget apple slices in both, paid for 6 piece meals and they give me two 4 piece meals.
  • TD
    Terrence Dorsey
    5 days ago
    4.0
    I have to give a huge shout-out to Austin at this McDonald’s location. No matter what kind of day I’m having—or even what kind of day the restaurant is having—he is always a pleasure to talk with. His energy, friendliness, and consistency at the drive-thru make every visit feel a little better. Honestly, Austin is the main reason I stay patient and understanding with any issues that come up at this location. Great customer service makes all the difference, and he delivers it every single time. Employees like him deserve to be recognized!
  • SB
    Stephenie Brown
    6 days ago
    2.0
    6:55 am we stop there on monday, Wednesday and Friday for my daughter on her way to school and the Frappe machine is NEVER working. I mean every morning.
  • DG
    Diannys Segura Montenegro Guzmán
    Nov 7, 2025
    4.0
    La atención siempre es buena y duran muchísimos para atender
  • DD
    Danny D
    Oct 6, 2025
    2.0
    Somebody please tell me if that is something that you would accept as a medium fryer or not and also I think the lady in the gray shirt could have been the manager that handed out that crap to me. When the guy is the manager in the store that does not happen. You definitely can tell the difference between a manager that cares and one that does not. Also, with my order I ordered the gold sauce. I came through drive-through. My order was incomplete. I had to get out and spend 15 minutes just waiting on fries and a sauce packet. Why would anybody want to come back?!

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location in Huntersville, NC?

This McDonald's operates daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's at 10249 Cane Creek Drive?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to 11:45 PM, and on Friday and Saturday until 12:45 AM the next day.