McDonald's

3.6
2115 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2065 Hwy 70 SE, Hickory, NC
28602, United States

Hours

Reviews

3.6
2,115 reviews
5 stars
824
4 stars
461
3 stars
360
2 stars
162
1 star
308

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of greetings, and unresolved complaints.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and overall lack of attention to detail.

Drive-Thru Experience

The drive-thru service was often prioritized over in-store customers, leading to long wait times and unattended counters.

Food Quality

While some customers enjoyed their food, many complained about cold or poorly prepared items, indicating inconsistency in food quality.

Management Issues

Several reviews pointed to ineffective management, with complaints about staff behavior and lack of proper training.
  • JL
    Jess Lee
    4 days ago
    1.0
    Went to McDonald’s for milkshake and was told they were closed at 9pm when this McDonald’s closes at 11pm they were short staff which I understand but being told that they were “closed” but takes the next 3 car behind me? Doesn’t make any sense. I went down to whataburger to get a shake, much better cause I at least got a shake. Terrible kind of service and the female who was trying to say “ sorry we’re closed” I couldn’t even understand her cause she said it far too fast and mumbled. Terrible McDonald’s and experience. I’ve been here a few times before and also had a horrible experience those times previously it wasn’t anything big just small stuff like forgetting sauces or a frie which isn’t enough to make a bad, but if you want to get disappointed come to this McDonald’s they will fail to do that.
  • KK
    Kimberly
    Nov 5, 2025
    1.0
    Stopped on my lunch break and ordered a McChicken sandwich. Got to my office to find a McChicken with NO CHICKEN! I didn’t have time to go back on my lunch break so I ate a lettuce sandwich for lunch. Do better.
  • AA
    amanda
    Nov 4, 2025
    1.0
    This place is utterly disgusting and just horrible. All my experiences have been with the same skinny black girl with blue eyes. She is just a horrible person to see face to face because every time I come in with a smile, she looks annoyed & ignores me and slams the window and doesn’t even tell me if my full order has gone out. Why give me my order if some of the rest isn’t ready! Then it just confused people & the customers! She needs to be replaced or fired. Her attitude, facial expression & everything is horrible and not what someone should experience when going to get food from their go-to place.
  • BB
    billy bob
    Oct 30, 2025
    1.0
    website and door says open till 11pm but the doors were locked at 930pm. also seen cars flooring it away from drive thru because it wasnt moving at all
  • NH
    Nicole Hughes
    Oct 9, 2025
    1.0
    Disappointed by the Customer Service I went through the drive-thru at the McDonald’s on Highway 70 recently, and while the food was fine, the customer service was really lacking. When we pulled up to the window, the employee didn’t greet us, say hello, or acknowledge us at all. He handed the food over pretty abruptly and had what I can only describe as RBF the entire time. Not a single word. No “hi,” “thank you,” or even a “have a nice day.” I even mentioned to the employee that a simple “have a nice day” would have been nice, and all I received in return was a head nod, which made it clear the point went right over his head. I understand that fast food can be a stressful job and everyone has off days, but basic courtesy goes a long way. My husband also mentioned he’s dealt with the same attitude from this employee before, so it doesn’t seem like a one-time issue. A simple greeting or “thanks” really makes a difference in a customer’s experience. Hopefully, management can remind their team how important those small interactions are.

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 2065 Hwy 70 SE, Hickory, NC?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.