McDonald's

3.6
2262 reviews
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Business Details

15 US Hwys 64 Alt 70 SE, Hickory, NC
28601, United States
(828) 322-4700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15 US Hwys 64 Alt 70 SE, Hickory, NC
28601, United States

Hours

Reviews

3.6
2,262 reviews
5 stars
862
4 stars
512
3 stars
385
2 stars
176
1 star
327

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rudeness and lack of acknowledgment from staff.

Order Accuracy

Frequent issues with incorrect orders and missing items were noted by several customers.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or improperly prepared items.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, with some waiting over 30 minutes.

Staff Attitude

Mixed reviews on staff friendliness; some praised the service while others reported unprofessional behavior.
  • GA
    Gavin Aragosa
    Nov 4, 2025
    5.0
    Shawn, Brandon, and Batman did a great job.They were punctual, respectful, and has very good customer service. Highly recommend this mcdonald to anyone wanting a good experience!
  • CM
    Catherine Masten
    Oct 28, 2025
    5.0
    Go there alot fast and good customer service
  • SG
    Scotty Gee
    Oct 28, 2025
    4.0
    Not to bad. Good food even tho they messed up my order still good eating.
  • JW
    Jade Wagner
    Oct 17, 2025
    1.0
    ordered a 4pc nugget only got 3 no sauce was given went to the counter and was ignored by every employee until i spoke up and said something
  • NH
    Nicole Hughes
    Oct 9, 2025
    1.0
    Disappointed by the Customer Service I went through the drive-thru at the McDonald’s on Highway 70 recently, and while the food was fine, the customer service was really lacking. When we pulled up to the window, the employee didn’t greet us, say hello, or acknowledge us at all. He handed the food over pretty abruptly and had what I can only describe as RBF the entire time. Not a single word. No “hi,” “thank you,” or even a “have a nice day.” I even mentioned to the employee that a simple “have a nice day” would have been nice, and all I received in return was a head nod, which made it clear the point went right over his head. I understand that fast food can be a stressful job and everyone has off days, but basic courtesy goes a long way. My husband also mentioned he’s dealt with the same attitude from this employee before, so it doesn’t seem like a one-time issue. A simple greeting or “thanks” really makes a difference in a customer’s experience. Hopefully, management can remind their team how important those small interactions are.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Hickory, NC?

McDonald's in Hickory, NC operates 24 hours a day, 7 days a week.

Does this McDonald's offer delivery and curbside pickup services?

Yes, this McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.